TPA Claims Handler

Claims Consortium Group; Newcastle-under-Lyme; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Claims Consortium Group is seeking a proactive TPA Claims Handler to manage a diverse portfolio of insurance claims. The ideal applicant will deliver a market-leading standard of service and handle claims efficiently within a hybrid working model based in Newcastle under Lyme. Previous experience in customer service and the insurance industry is desired.

Qualifications

• Previous insurance industry experience (Household) is preferred.
• Ability to manage claims efficiently and provide high-quality service.

Responsibilities

• Owning a caseload of insurance claims across multiple clients.
• Managing all aspects of the claim process from start to finish.
• Fielding calls from customers, clients, and suppliers.

Skills

Customer service experience

Complaint resolution

Good IT skills

Good organization skills

Job description

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Claims Consortium Group provided pay range

This range is provided by Claims Consortium Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We are seeking a proactive and detail-oriented Claims Handler to manage and settle a diverse portfolio of insurance claims, including homebuyer protection, gadget, household, and property lines. The ideal candidate will handle claims efficiently and cost-effectively while delivering a market-leading standard of service to customers and stakeholders.

Where: Hybrid with our Newcastle under Lyme office, ST5 with a minimum of 3 days per week from the office.

When: Monday - Friday, 7.5 hours per day, with a 1 hour lunch, 37.5 hours per week

Salary: Starting from £23,809.50pa

What you will be doing:

• Owning a caseload of insurance claims across a multi-client team
• Managing all aspects of the claim from start to finish
• Being available to field calls from customers, clients and suppliers.
• Being responsible for the pivotal part of the customer journey in regard to their insurance claim
• Engaging with clients, customers, and suppliers via an omni channel approach which includes email, phone, and our bespoke messaging service
• As a senior position you will be self-motivated with the ability to effectively prioritise your workload whilst being expected to work with a very high level of autonomy.

What we need from you:

• Previous customer service experience and experience with preventing and resolving complaints
• Previous Insurance industry experience (Household)
• Good IT skills with the ability to use multiple systems
• Good organisation skills

Don’t think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don’t meet all the requirements on a job advert. Claims Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you’re excited about, but your experience doesn’t align with every qualification outlined, don’t stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business and Customer Service

• Industries

  Insurance

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