Toyota Trainee Customer Consultant

TN United Kingdom; Derry/Londonderry; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking ambitious individuals for the Trainee Customer Consultant Programme. This exciting opportunity allows you to develop your career with one of the world's most prestigious automotive brands while earning as you learn. You'll be part of a dynamic team that prioritizes customer satisfaction and innovation. As a Trainee, you will fast-track through a 12-week program leading to industry-recognized accreditation. Join a company that values its employees and offers a competitive benefits package, performance-related bonuses, and opportunities for continuous development. If you're ready to take your first step into a rewarding career, this is the perfect chance for you.

Benefits

Competitive salary

Industry-leading work-life balance

Generous holiday allowance

Continuous training and development

Volunteering opportunities

Qualifications

• Professional appearance with high standards of communication.
• Comfortable interacting and building rapport with customers.

Responsibilities

• Determine customer needs and offer advice and guidance.
• Engage with customers to deliver excellent service.

Skills

Excellent communication skills

Curiosity

Confidence

Attention to detail

Energy

Servicing

Relationship management

Hospitality

Sales

Education

At least 2 A Levels or equivalent qualification

GCSE Maths and English

Tools

MS Word

PowerPoint

Excel

Job description

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Toyota Trainee Customer Consultant, Londonderry

Client: Donnelly Group

Location:

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 11b1c8dbd93b

Job Views: 4

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

“Left Sixth-Form, University or are you looking for your next challenge? Ready to join the largest family-owned motor retailer in Northern Ireland?”

Does this sound like you? We are looking for ambitious individuals with:

1. Excellent communication skills – listening is as important as talking in our industry.
2. Curiosity – a desire to learn about our customers, our products and our new technologies.
3. Confidence – a personality that will welcome and engage our customers.
4. An eye for detail – to capture information accurately, follow processes and deliver an excellent customer experience.
5. Energy – to motivate yourself, enthuse others and achieve performance targets.

As one of the leading Toyota Centres in the UK we are passionate about ensuring our customers are always put first every day, everywhere. Donnelly Group prides itself on putting customers first and having the best team to support this, so why not join us?

About The Role

The Trainee Customer Consultant Programme offers you the opportunity to develop your career with one of the world's most prestigious companies and work alongside some of Britain's brightest young talent, as well as the chance to "earn while you learn". Toyota is the highest ranked Automotive Brand in the world and spends more on R&D than any other company, leading the way in Hybrid engine technology and innovation.

Whilst working for Donnelly Group, the programme is delivered through the Toyota Academy, our outstanding learning & development organisation – the Programme targets and develops high calibre people like you, who may have recently completed their education and are seeking the first rung of the ladder in a professional automotive career. As a Trainee Customer Consultant you will be part of a new Toyota initiative which fast tracks you through the 12-week programme and onto the Academy’s development path, leading to a full industry-recognised accreditation and potentially into management.

As soon as you graduate from the programme you are rewarded immediately with a competitive benefits package and performance-related bonuses.

Person Specification:

This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication. The role involves determining a customer's needs and being able to offer advice, guidance and product knowledge. It is, therefore, important that you are comfortable interacting and quickly building rapport with existing and new customers to Toyota and also with your colleagues.

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Donnelly Group is an equal opportunities employer.

Skills Needed

Servicing, Relationship, Hospitality, Sales

About The Company

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

Company Culture

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

Desired Criteria

Required Criteria

• A full UK driving licence
• Eligibility to work in the UK
• At least 2 A Levels or equivalent qualification
• Previous relevant work experience
• IT skills, (MS Word, PowerPoint and Excel)
• GCSE Maths and English
• Flexible to work hours required to carry out the role effectively and travel (to the training sessions)

Closing Date: Friday 25th April, 2025