Toyota Service Advisor

JR United Kingdom; Stratford-upon-Avon; On-site; GBP 33,000; Full time

Job summary

A leading car dealership is seeking a Service Advisor to deliver exceptional customer service and manage vehicle service bookings in Stratford-upon-Avon. This maternity cover position offers excellent salary and benefits, with opportunities for career progression in the automotive retail sector.

Benefits

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Benefits discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Company Events

Qualifications

• Experience in a customer service role, ideally with sales targets.
• Motor trade or automotive experience preferred but not essential.

Responsibilities

• Booking customer vehicles for maintenance and repairs.
• Providing seamless service from drop-off to handover.
• Updating customers on progress and authorizing additional work.

Skills

Customer Service

Organization

Rapport Building

Job description

Social network you want to login/join with:

Toyota Service Advisor, Stratford-upon-Avon

Client: Listers

Location: Stratford-upon-Avon

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

09.07.2025

Expiry Date:

23.08.2025

Job Description:

Job Introduction

We are recruiting for a Service Advisor to join our Toyota Dealership in Stratford-upon-Avon.

The role is initially available on a maternity cover contract for 12 months, but may lead to a more permanent role within Listers.

The hours of work are Monday - Friday, 08:00 - 18:00, with Saturdays on a rota basis.

Excellent basic salary plus benefits with a bonus OTE of £33,000.

You will be well versed in delivering high levels of customer satisfaction in a busy environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets, and upselling our full range of services.

Role and Responsibilities

• Booking customer vehicles in for maintenance and repairs, liaising with the workshop team to schedule workload.
• Meeting customers on arrival and providing a seamless service from drop-off to vehicle handover.
• Updating customers on progress, authorising additional work, and making follow-up calls.
• Liaising with the Workshop, Parts, and Sales departments to ensure vehicles are ready on time.

About you

• Passion to deliver excellent customer service and ability to build rapport with customers.
• Well-presented with a desire, attitude, and character to succeed.
• Experience in a customer service role, ideally with sales targets.
• Good organization and administrative skills; knowledge of dealer management systems is an advantage but not essential.
• Motor trade or automotive experience is preferred but not essential; full training provided.

What we offer

• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Benefits discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Company Events

Why Listers?

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team, representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees' aspirations and offer a career within the motor trade, automotive, or car dealership sectors. Apply today or join our Talent Bank for similar opportunities.