Toyota Service Advisor

Toyota Stratford-upon-Avon; Stratford-upon-Avon; On-site; GBP 33,000; Full time

Job summary

Une concession Toyota à Stratford-upon-Avon recrute un Service Advisor pour un contrat de remplacement de maternité d'un an. En tant que conseiller, vous serez responsable de la satisfaction client et de la gestion des véhicules pour maintenance. Une formation complète est fournie, et une expérience dans le secteur automobile est un atout mais pas essentiel.

Benefits

Pension d'entreprise

Programme de bien-être

Congés de maladie

Assurance vie groupe

Réduction sur l'entretien automobile

Réductions chez les détaillants et restaurants

Incentives de fidélité

Qualifications

• Expérience dans un rôle de service client, idéalement axée sur les objectifs.
• Compétences organisationnelles et administratives requises.
• Une présentation soignée et la capacité à établir les relations rapidement.

Responsibilities

• Réservation des véhicules clients pour maintenance/réparations.
• Accueillir les clients et fournir un service transparent.
• Mettre à jour les clients sur l'avancement de leur véhicule.

Skills

Customer Service

Organizational Skills

Communication

Tools

Dealer Management Systems

Job description

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Toyota Service Advisor, Stratford-upon-Avon

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EU work permit required:

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Job Reference:

cb0375fad2d1

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Job Introduction

We are recruiting for a Service Advisor to join our Toyota Dealership in Stratford-upon-Avon.

The role is initially available on a Maternity cover contract for 12 months, but may lead to a more permanent role within Listers.

The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Excellent basic salary plus benefits with a bonus OTE of £33,000.

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Role and Responsibilities

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives