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As a Tournament Account Manager, you will work with the Tournament Implementation Manager, utilising the ticketing system to complete all system administration tasks necessary to deliver the project successfully, within budget, and to the client’s satisfaction.
Based alongside the organising committee in London, you will be responsible for ensuring the system is correctly set up for each phase of the project. You will liaise with both internal and external stakeholders to ensure accurate information is incorporated into the ticketing system.
WHAT YOU WILL BE DOING
- Gather information from internal and external stakeholders to prepare the ticketing system for each project phase.
- Utilise the ticketing system to carry out tasks such as inputting sessions and pricing details, building venue seating plans, managing account information and ticket entitlements, processing ticket requests/orders, preparing the system for ticket distribution, producing reports, updating site content and FAQs, and inventory management.
- Assist with seating and wayfinding audits at the host venues.
- Track and process payments from key stakeholders.
- Liaise with internal and external stakeholders.
- Set up and manage the ticket resale process, including authorising postings and initiating refunds.
- Attend and lead meetings related to assigned project tasks, feeding outcomes into project management tools.
- Assist with testing new system functionalities.
- Support tournament operations during event times.
- Perform any other tasks as defined by the Ticketmaster Sport – Tournaments Management Team.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
- Skilled in the technical and operational aspects of ticketing systems, including understanding the requirements for multi-channel sales. Knowledge of Ticketmaster Sport XT platform is advantageous.
- At least 2 years of experience in ticketing operations.
- Proficient in using ticket management platforms.
- Experience leading productive team meetings.
- Awareness of project management methodologies is advantageous.
YOU (BEHAVIOURAL SKILLS)
- Time management – working with the team to complete tasks within deadlines.
- Accountability – taking ownership and ensuring obligations are met with client satisfaction.
- Great attention to detail.
- Integrity – carrying out tasks professionally.
- Teamwork – collaborating effectively with clients, partners, and the Ticketmaster team.
- Clear and concise communication.
- Service excellence – delivering the best possible service to clients and customers.
- Calmness under pressure.
- Flexibility in working approach and hours.
- Creative thinking.
LIFE AT TICKETMASTER
We are part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision is to connect people worldwide to live events they love. As the largest ticket marketplace and provider of enterprise tools for live entertainment, we are well-positioned to deliver on this vision.
We foster a passionate, diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you share our passion for live entertainment and want to help millions experience it, we want to hear from you.
Our values include:
Reliability - We rely on each other to power live event experiences.
Teamwork - Success is achieved through collaboration.
Integrity - We uphold high moral and ethical standards.
Belonging - We promote an inclusive culture where everyone can be their authentic selves and thrive.
EQUAL OPPORTUNITIES
We are committed to diversity and inclusion. We encourage applications from all backgrounds and support work-life balance, professional growth, and personal development. Talent matters most, regardless of gender, race, sexual orientation, religion, age, disability, or caring responsibilities.