Tour Reviewer

PicTours; Birmingham; On-site; GBP 25,485; Part time

Benefits offered by this job

Flexible, casual work

Opportunity to review unique tours

Job summary

A Birmingham-based tour company is seeking a Mystery Shopper to evaluate their walking tours. This part-time role includes attending tours, assessing the guide's performance, and providing structured feedback. Ideal candidates will be detail-oriented, reliable, and able to comfortably walk for up to 1.5 hours outdoors. Compensation is £18.50 per completed tour plus reimbursement for the ticket.

Qualifications

• Must be 18 or over and legally eligible to work in the UK.
• Reliable and punctual.
• Comfortable walking for up to 1.5 hours outdoors.

Responsibilities

• Attend assigned walking tours in Birmingham City Centre.
• Observe and assess the quality of the tour guide’s delivery.
• Submit a written report using our feedback form within 24 hours.

Skills

Strong observation skills

Attention to detail

Ability to write clear feedback

Reliability

Job description

PicTours Birmingham, England, United Kingdom

Tour Reviewer

PicTours Birmingham, England, United Kingdom

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Job Title: Mystery Shopper – Birmingham Walking Tours

Company: PicTours

Job Type: Casual / Part-time

Location: Birmingham City Centre

Job Title: Mystery Shopper – Birmingham Walking Tours

Company: PicTours

Job Type: Casual / Part-time

Location: Birmingham City Centre

About Us

PicTours is a photography-based walking tour company, offering visitors and locals a unique way to explore Birmingham’s hidden gems. We’re looking for detail-oriented mystery shoppers to help us maintain and improve our tour experience.

Role Overview

As a mystery shopper, you’ll attend one of our Birmingham walking tours as a regular customer. Your role will be to observe and evaluate various aspects of the experience—such as customer service, tour content, guide professionalism, and overall atmosphere—then provide detailed, structured feedback.

Key Responsibilities

• Attend assigned walking tours in Birmingham City Centre.
• Observe and assess the quality of the tour guide’s delivery, friendliness, and knowledge.
• Note the timing, structure, and accessibility of the tour.
• Take discreet notes and photographs (if required) during or immediately after the tour.
• Submit a written report using our feedback form within 24 hours of the tour.

Requirements

• Strong observation skills and attention to detail.
• Reliable and punctual.
• Ability to write clear, constructive feedback.
• Comfortable walking for up to 1.5 hours outdoors.
• Must be 18 or over and legally eligible to work in the UK.

What We Offer

• Pay: £18.50 per completed tour plus reimbursement for your ticket.
• Flexible, casual work – assignments offered on an ad-hoc basis.
• Opportunity to experience and review unique cultural and photography-focused tours.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

• Industries

  Travel Arrangements

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