Tour Coordinator

City Wonders; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading tour operator as a Tour Coordinator in London! This exciting role involves welcoming guests and ensuring smooth operations for unforgettable experiences. You'll collaborate with a diverse team, manage tour logistics, and provide top-notch customer service. As a part of this dynamic company, you'll have the opportunity to meet international guests and enhance your skills in a flexible, freelance environment. If you're passionate about travel and eager to make a difference, this role is perfect for you!

Benefits

Flexible scheduling

Training and development opportunities

Work with a multicultural team

Qualifications

• Exceptional customer service skills with a friendly demeanor.
• Strong organizational and time management skills.

Responsibilities

• Provide excellent customer care at tour meeting points.
• Collaborate with guides to ensure smooth tour starts.
• Manage and distribute tickets and headsets to guests.

Skills

Customer Service

Problem Solving

Organizational Skills

Time Management

English Proficiency

Knowledge of London

Tools

CRM Systems

Job description

Job Title

Tour Coordinator

Company

City Wonders Ltd. Location: London, UK Job Type: Freelance, Flexible hours

Introduction

City Wonders is a leading, award-winning tour operator based across Europe and America. We are currently seeking passionate and dedicated Tour Coordinators in London to join our expanding team. This role involves welcoming guests, managing meeting points, and ensuring smooth ground operations to deliver exceptional experiences.

Responsibilities

1. Provide excellent customer care at tour meeting points, addressing guests' queries and requests.
2. Collaborate with guides and tour leaders to ensure timely and smooth tour starts.
3. Sign in guests, create groups, and prepare them for tours.
4. Manage and distribute tickets and headsets to guests and guides.
5. Interact professionally with customers, addressing questions and concerns.

Candidate Profile

1. Positive, upbeat attitude; first impressions matter.
2. Proficient in English; additional languages are advantageous.
3. Knowledge of London and nearby attractions, landmarks, and customs.
4. Quick problem-solving skills for operational issues.
5. Strong organizational and time management skills.
6. Ability to complete tour reports and escalate issues promptly.
7. Exceptional customer service skills with a friendly demeanor.
8. Basic understanding of CRM systems is a plus.
9. Team player capable of collaborating across boundaries.

What We Offer

1. Freelance work with flexible scheduling.
2. Training and development opportunities.
3. Work with a diverse, multicultural team.
4. Opportunity to meet and assist international guests.

Application Process

If you are passionate about London and eager to work in travel and tourism, please submit your resume highlighting your experience and language skills. We look forward to hearing from you!