Total Loss Desk Based Engineer (Fixed Term 12 months)

Solus - an Aviva company; United Kingdom; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company pension scheme

33 days holidays incl. bank holidays

Employee discounts on Aviva products

Share schemes (Aviva Save As You Earn)

Parental and carer’s leave

Wellbeing benefits including incomepro

GP access 24/7

Job summary

Solus - an Aviva company is looking for a Vehicle Damage Advisor to join the Total Loss Team. You will work with customers to find right solutions, ensuring accuracy, fairness and compassion after total loss.

Actively negotiate costs, collaborate with suppliers and internal teams, and focus on customer experience to get customers back to normal.

Qualifications

• Must hold current VDA ATA certification.
• Must hold Total Loss AQP accreditation.
• Experience in total loss settlements is advantageous.

Responsibilities

• Understand repair methodology and confirm total loss diagnosis.
• Use all available tools to calculate accurate and fair total loss settlement costs.
• Negotiate storage and recovery costs and settle these promptly.
• Be an active team member in a collaborative environment focused on the customer.
• Promote customer satisfaction.
• Develop and maintain relationships with external suppliers and internal business areas.

Skills

Negotiation

Decision making

Customer service

Education

Current VDA ATA certification

Total Loss AQP accreditation

Job description

Overview

Are you looking for a position where you can use your negotiation and decision-making skills? Would you like to make a difference to the customer experience by doing the right thing when the customer needs you most?

Responsibilities

The role:

Our Vehicle Damage Advisors are part of the Total Loss Team. This role will involve working with our customers to find the right solutions for them by demonstrating our values and work principles, and those of Aviva. You will provide solutions to our customers that are accurate, fair, efficient, and compassionate after the total loss of their vehicle.

• With training you will understand repair methodology and use this to confirm total loss diagnosis
• To use all available tools to calculate accurate and fair total loss settlement costs
• To negotiate accurate and fair storage and recovery costs and to settle these in a timely manner
• To be an active team member in a collaborative working environment, which focuses on the customer and what matters to them
• To promote customer satisfaction
• To develop, and maintain relationships with external suppliers and internal business areas

The Solus team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. No two customers are the same and our focus on ‘getting people back to normal’ is at the heart of what we do.

Qualifications

Essential Qualifications & Accreditations

• Current VDA ATA certification
• Total Loss AQP accreditation

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva’s success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants.

We guarantee an interview for disabled applicants meeting the minimum criteria.

Ready to join us?