Total Loss Claims Advisors

Solus Accident Repair Centres; Preston on the Hill; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading vehicle repair company is looking for a dynamic individual to manage total loss claims and enhance the customer experience. The role involves managing claims through to settlement, collaborating with customers, and fostering relationships with suppliers. The ideal candidate should possess strong customer service and decision-making skills. This hybrid position offers a competitive salary and a supportive work environment.

Benefits

Competitive salary

Bonus opportunity

Company pension scheme

33 days' holiday with buy/sell options

Employee discounts on Aviva products

Share scheme opportunities

Supportive leave policies

Wellbeing tools including 24/7 GP access

Qualifications

• Proven experience in customer service and claims handling.
• Strong decision-making skills and problem-solving abilities.
• Ability to work collaboratively with internal and external stakeholders.

Responsibilities

• Manage a portfolio of total loss claims through settlement.
• Validate and settle indemnity spend accurately.
• Foster relationships with external suppliers and internal stakeholders.

Skills

Customer service

Claims knowledge

Decision-making

Job description

Overview

Are you seeking a role where you can utilise your customer service, claims knowledge and decision-making skills? Do you aspire to enhance the customer experience by providing exemplary service and problem-solving solutions? We are excited to announce a hybrid working opportunity for a dynamic individual to join our team!

Responsibilities

As a member of our team, you will:

• Manage a portfolio of Aviva policyholder's total loss claims through to settlement
• Look after Indemnity spend by correctly validating and settling files and reporting concerns and errors.
• Collaborate with customers to identify tailored solutions, aligning with Aviva's values and principles, during the vehicle valuation process following the total loss of their vehicle.

• Exercise discernment and employ multiple tools to determine the fair and consistent value of the vehicle to enable customer satisfaction.
• Foster relationships with both external suppliers and internal stakeholders, contributing to a collaborative and customer-centric environment.
• Promote customer satisfaction through attentive and compassionate service.
• You will become a valued member of an established motivating team who aspire to grow their strengths by working collaboratively, maximising their skill set with an excellent team morale.

Qualifications

Who are Solus?

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva's success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer's leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.