Tory Burch Department Manager

BoF Careers; Bicester; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Employee discount

Exclusive sample sales access

Executive coaching on-demand

Job summary

Tory Burch is seeking a Store Leader in the United Kingdom to drive exceptional customer experiences in a dynamic luxury environment. You will lead by example, coach the sales team, and ensure top-notch product knowledge and service.

The role emphasizes transforming customer journeys, maintaining brand standards, and collaborating with store leadership to achieve sales goals. You will benefit from a generous employee discount, access to exclusive sample sales, and on-demand executive coaching as

Responsibilities

• Lead by example and model behavior reflecting the company's core values
• Appropriately manage conflict and own your part in the team dynamic
• Act as Transformational Leader of the Floor and motivate the team to hit sales plans and personal goals
• Ensure high level of customer service through extensive product knowledge and ownership
• Partner with the GM/AGM to ensure effective store communications and execution of value-add meetings
• Contribute to a positive, fun, professional and productive atmosphere
• Create an environment delivering transformational customer experiences
• Provide consistent training and coaching to sales associates
• Own the customer journey in your boutique and develop productive relationships
• Demonstrate strong selling skills and drive repeat business
• Lead the team to maximize sales through proactive customer outreach
• Maintain a One Company approach to charges, returns and related processes

Job description

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.
Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you're joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding for high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sample sales.
• We are invested in your professional growth - you'll have access to free executive coaching on-demand.

Responsibilities

Leadership Presence

• Lead by example and model behavior that reflects the company's core values
• Appropriately manage conflict and take ownership for your part in the team dynamic
• Act as the Transformational Leader of the Floor and motivate the team on achievement of sales plans & personal sales goals
• Ensure high level of customer service through extensive product knowledge and product ownership
• Partner with the GM and AGM to ensure effective store communications, including but not limited to cascade of key information from corporate partners & execution of value-add team meetings
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented

Deliver The Customer Experience

• Lead by example to create an environment that consistently delivers transformational customer experiences
• Model a highly productive selling environment by providing consistent training & coaching to sales associates
• Take ownership for the customer journey in your boutique - customize it for your customer demographic and develop & maintain productive customer relationships
• Demonstrate a strong use of selling skills
• Lead the team by example through demonstration of repeat business and maximization of sales through proactive customer outreach
• Maintain a "One Company" perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience

Represent the Brand

• Understand and communicate the Tory Burch brand aesthetic, brand philosophy and lifestyle to the associates and the customer
• Emulate the brand aesthetic by embodying a strong sense of fashion and an enthusiastic attitude
• Contribute to maintaining all brand and operating standards to support brand consistency
• Assist in maintaining store presentation standards
• Leverage in-store technology to ensure every customer's experience is transformational

Operational Excellence

• Perform store opening and closing procedures including counting register funds, completing bank deposits, opening and closing the registers and securing the facility
• Accurately process all POS transactions, capture of employee information, and inventory functions such as transfers, receiving, shipments, repairs and damages to maintain the integrity of the inventory
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence

Drive the Business & Deliver Results

• Achievement of personal sales and metric goals
• Build and maintain new and existing client relationships
• Maintains a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume
• Manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement
• Manage the sales floor with agility, changing direction & continuously improving based on key indicators and lessons learned
• Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities

How We Work Together

• Adaptable - We change before we have to
• Entrepreneurial - We own it
• Collaborative - There's no "I" in Tory
• Client & Brand Focused - We put ourselves in Tory's shoes
• Live the Values - We show up for each other
• Functional Expertise - We're constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.