Department Manager

TORY BURCH; Cherwell District; On-site; GBP 28,000 - 42,000; Full time

Job summary

Tory Burch is seeking a store leadership role in the United Kingdom to drive exceptional customer experiences and sales performance. You will lead the team, uphold Tory Burch brand standards, and deliver transformational service in-store.

The role focuses on coaching, clienteling, and maintaining visual presentation, with emphasis on teamwork, training, and continuous improvement in a dynamic retail environment.

Qualifications

• Leadership and customer service experience
• Ability to drive sales and motivate a team
• Strong communication and brand representation

Responsibilities

• Lead by example and model Tory Burch values
• Ensure high level customer service with product knowledge
• Represent the Tory Burch brand and maintain store standards
• Perform opening/closing procedures and secure the store
• Achieve personal sales targets and develop client relationships
• Collaborate with team to create a positive, productive environment

Skills

Leadership

Customer service

Sales

Team management

Job description

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory.

Life @ToryBurch is Special Because

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding for high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.
• We are invested in your professional growth – you’ll have access to free executive coaching on-demand.

Responsibilities

Leadership Presence

• Lead by example and model behavior that reflects the company’s core values.
• Appropriately manage conflict and take ownership for your part in the team dynamic.
• Act as the Transformational Leader of the Floor and motivate the team on achievement of sales plans & personal sales goals.
• Ensure high level of customer service through extensive product knowledge and product ownership.
• Partner with the GM and AGM to ensure effective store communications, including but not limited to cascade of key information from corporate partners & execution of value-add team meetings.
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented.

Deliver The Customer Experience

• Lead by example to create an environment that consistently delivers transformational customer experiences.
• Model a highly productive selling environment by providing consistent training & coaching to sales associates.
• Take ownership for the customer journey in your boutique – customize it for your customer demographic and develop & maintain productive customer relationships.
• Demonstrate a strong use of selling skills.
• Lead the team by example through demonstration of repeat business and maximization of sales through proactive customer outreach.
• Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience.

Represent the Brand

• Understand and communicate the Tory Burch brand aesthetic, brand philosophy and lifestyle to the associates and the customer.
• Emulate the brand aesthetic by embodying a strong sense of fashion and an enthusiastic attitude.
• Contribute to maintaining all brand and operating standards to support brand consistency.
• Assist in maintaining store presentation standards.
• Leverage in-store technology to ensure every customer’s experience is transformational.

Operational Excellence

• Perform store opening and closing procedures including counting register funds, completing bank deposits, opening and closing the registers and securing the facility.
• Accurately process all POS transactions, capture of employee information, and inventory functions such as transfers, receiving, shipments, repairs and damages to maintain the integrity of the inventory.
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence.

Drive the Business & Deliver Results

• Achievement of personal sales and metric goals.
• Build and maintain new and existing client relationships.
• Maintains a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume.
• Manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement.
• Manage the sales floor with agility, changing direction & continuously improving based on key indicators and lessons learned.
• Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities.

How We Work Together

• Adaptable – We change before we have to.
• Entrepreneurial – We own it.
• Collaborative – There’s no “I” in Tory.
• Client & Brand Focused – We put ourselves in Tory’s shoes.
• Live the Values – We show up for each other.
• Functional Expertise – We’re constantly learning and growing.

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.