Tool Hire Customer Service Assistant

Travis Perkins plc; West Midlands Combined Authority; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Travis Perkins as a Tool Hire Customer Assistant, where you'll support customers in finding and hiring tools, from earth-movers to drills. With a focus on safety and exceptional service, you can advance your career in a family-valued, inclusive workplace that offers competitive pay, benefits, and opportunities for growth.

Benefits

Annual colleague bonus

Contributory pension

Life assurance

Sharesave scheme

Group-wide discounts

Online discounts at leading retailers

Qualifications

• Natural people person, great with customers and colleagues.
• Ability to learn new systems and skills quickly.
• Friendly and helpful personality.
• Some mechanical knowledge or interest in tools and equipment.

Responsibilities

• Help customers find the tools they need and arrange hiring contracts.
• Prioritize safety in all servicing tasks.

Skills

People skills

Quick learner

Friendly personality

Mechanical knowledge

Job description

Joining our family as a Tool Hire Customer Assistant, you’ll help customers find the tools they need and arrange a hiring contract. It could be anything from earth-movers to drills, but whatever equipment is required, safety will always be your priority. With your support and fantastic service, you’ll have customers singing our praises.

To succeed, you’ll need:

• To be a natural people person – great with customers and colleagues alike
• The ability to learn new systems and skills quickly
• A friendly, helpful personality
• Some mechanical knowledge or an interest in tools and equipment

In return, you’ll have every opportunity to drive your career forward within a large and expanding business with deep local roots and strong family values. You’ll also receive competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, life assurance, sharesave scheme, group-wide colleague discounts across the Travis Perkins Group including Toolstation). Plus, we offer a number of online discounts at leading retailers, from airport parking to theme parks, dining out, and cinemas. Our working hours also promote a great work-life balance—most of our customers enjoy weekends and bank holidays off, and so can you!

While you may not know much about Travis Perkins now, look closer—you might be surprised. Despite our size, we embody the values of a family-run business with the mindset and ambition of a forward-thinking company. We pride ourselves on being a great place to work, which is why we have been voted one of the UK’s Top Employers every year since 2010. We offer extensive career opportunities across our 5 leading businesses. We operate more than 1400 outlets nationwide and have over 20,000 colleagues.

We’re committed to becoming a truly inclusive employer. We want everyone to be at their best and feel safe, welcome, and confident to be their authentic selves.

You be you, it makes us, us.