Tool Hire Account Manager

TN United Kingdom; Manchester; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a passionate Tool Hire Account Manager to drive sales and enhance customer relationships. This dynamic role involves managing depot operations, generating new business, and ensuring customer satisfaction in a fast-paced environment. The ideal candidate will possess strong sales experience, excellent organizational skills, and a customer-focused mindset. Join a leading independent builders' merchant and contribute to a people-oriented culture that values training, development, and employee well-being. This is a fantastic opportunity to make a significant impact while enjoying competitive benefits and a supportive work environment.

Benefits

Competitive pay package

Discretionary bonus scheme

Training and development opportunities

Holiday scheme rewarding length of service

Contributory pension scheme

Cycle to work scheme

Free parking

Enhanced maternity and paternity leave

Substantial employee discounts

Employee Assistance Programme

Qualifications

• Proven experience in a sales/customer-focused role.
• Strong organizational skills for stock management.

Responsibilities

• Manage day-to-day operations and depot teams.
• Generate new business and provide excellent customer service.
• Handle cash/till and understand sales reports.

Skills

Sales Experience

Customer Service Skills

Relationship Management

Organizational Skills

IT Literacy

Understanding of Market

Education

GCSEs in Maths and English

Job description

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We are currently in an exciting period of expansion and are looking for likeminded people to join our business on our journey to expand our customer base and reach new heights!

We want a passionate, energetic, and proven Tool Hire Account Manager who wants to make a difference in people’s lives and influence the success of the business. The hire industry is fast-paced, and each day presents new challenges, but with these challenges come success.

This role comes with many responsibilities; the main ones are:

1. Sales – Generating new business and servicing/expanding current customers through first-class customer service to drive company sales.
2. Management – Day-to-day management of our depot site and all depot teams.
3. Financial – Handling cash/till, card payments, and understanding weekly/monthly sales and stock reports.
4. Resale area – Maintaining a well-stocked, clean, and presentable hire shop.
5. Company Reputation – Ensuring all responsibilities uphold the company's reputation, keeping customers and staff satisfied.

This role involves building relationships with customers and staff to maximize sales potential and customer service, promoting MKM as the merchant of choice in your area.

• Build and maintain profitable customer relationships, resolve complaints, prepare customer orders, and ensure safe loading/unloading.
• Process sales orders and delivery schedules accurately and promptly.
• Support all company initiatives and follow plans to improve customer experience.
• Understand local market issues and communicate with management to support sales growth.
• Coordinate all tool hire reports, focusing on health & safety.
• Ensure all sales orders, maintenance records, and cash payments are processed in line with procedures.
• Assist in managing stock levels, checking incoming goods, and participating in stock takes.
• Maintain up-to-date product knowledge and provide expert advice to customers.

Qualifications and Skills

• Understanding of the market and product knowledge relevant to the role.
• Ability to work independently and as part of a team.
• Flexible and enthusiastic attitude.
• Experience in a sales/customer-focused role.
• Strong customer service skills and relationship management.
• Good organizational skills for stock management.
• GCSEs (or equivalent) in Maths and English.
• IT literacy.
• Knowledge of appropriate health & safety legislation.

In return, you will be part of the UK’s leading independent builders merchant and receive benefits such as:

• Competitive pay package.
• Discretionary bonus scheme.
• People-oriented culture.
• Training and development opportunities.
• Holiday scheme rewarding length of service.
• Contributory pension scheme.
• Cycle to work scheme.
• Free parking.
• Enhanced maternity and paternity leave.
• Substantial employee discounts.
• Employee Assistance Programme and mental health support.

MKM is the leading independent builders’ merchant in the UK, established in 1995.