Tommy Hilfiger – Seasonal Sales Associate

Livingston Designer Outlet; Livingston; Hybrid; GBP 12,000 - 17,000; Part time

Job summary

PVH operates in a fashion-forward retail environment, looking for a Sales Associate who can deliver exceptional service on the shop floor. You will act as a brand ambassador for Calvin Klein and TOMMY HILFIGER, guiding customers, answering questions, and presenting products with confidence.

The role emphasizes building rapport, upselling where appropriate, and maintaining store standards across a busy Livingston site.

Qualifications

• Experience in hospitality or retail environments.
• Strong communication and interpersonal skills.
• Ability to adapt quickly to changing customer needs.
• Demonstrates ownership and problem-solving on the shop floor.
• Collaborates well with teammates to deliver great service.

Responsibilities

• Ensure high levels of customer satisfaction through excellent service.
• First point of contact for authorizing discounts and resolving customer queries.
• Be a brand ambassador with in-depth product knowledge.
• Build and maintain professional relationships with customers.
• Outfit customers and recommend products accordingly.
• Assess customer needs and provide information on product features.
• Drive store KPIs and contribute to store presentation and stock organization.

Skills

Customer service

Communication

Adaptability

Ownership

Team collaboration

Job description

Positions Available: 1 Hours Required: Part time

About THE ROLE

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result, our locations are paramount, first-class experience must be a given and our in-store standards should never be questionable. To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution. The Sales Associate plays a key role in achieving these high standards.

Responsibilities include:

• Ensuring high levels of customer satisfaction through excellent service
• First point of contact for authorizing discounts and resolving customer queries
• Being a brand ambassador, demonstrating in-depth product knowledge.
• Building and maintaining professional relationships with our customers.
• Outfit building for customers and making further product recommendations.
• Assessing customers' needs and providing assistance and information on product features.
• Driving store KPIs and suggesting ways to improve.Ensuring shop and stock room maintenance, presentation and organization issues are addressed in an appropriate manner.

About YOU

• You'll connect to consumers and have a previous track record within hospitality or retail.
• You'll be an effective communicator with the collaborate to win.
• You'll inspire trust and recognize and celebrate the contributions and achievements of others.
• You'll adapt fast.
• You'll act with purpose, showing a clear presence on the shop floor.
• You'll take ownership and make informed decisions to find in-store solutions.

About PVH:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+.

One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here .

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.