Tom Ford - Supervisor - Harrods - 37.5 Hours

Tom Ford; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A luxury fashion brand in London is seeking an Assistant Business Manager to support the leading team in achieving sales and providing a memorable in-store experience. You will coach and develop team members while ensuring smooth store operations. The role requires proven retail experience at a Supervisor level, exceptional customer service skills, and availability across varied hours.

Benefits

Competitive industry salary

Annual Leave & Family Leave

Product discount

Mental Health Wellbeing Initiatives

Extensive Training & development offering

Qualifications

• Proven retail experience at Supervisor or above level, preferably within beauty.
• The ability to provide inspirational, authentic customer service.
• Experience creating and executing in-store events.
• Experience coaching others to achieve their full potential.
• Retail operations experience including inventory management.
• Flexible availability across days/hours.

Responsibilities

• Support the Business Manager to lead, coach, and develop team members.
• Elevate your team in creating a memorable in-store experience.
• Ensure smooth running of the store aligned with Brand vision.

Skills

Retail management

Customer service

Coaching and mentoring

Sales achievement

Inventory management

Microsoft Office proficiency

Job description

Social network you want to login/join with:

Client:

Tom Ford

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

739ccaa0b114

Job Views:

75

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Assistant Business Manager

We are seeking an inspirational and energetic Assistant Boutique Manager to play a leading role in the success of the team by supporting the Business Manager to lead, coach, and develop our team of Fragrance Specialists to achieve sales, customer service, and operational targets.

Providing a luxury experience is our day to day. As Assistant Business Manager, your role will be to elevate your team in creating a memorable in-store experience. You will also be accountable for the smooth running of the store and ensuring all your team are aligned on the counter and Brand vision.

Compensation and Benefits:

• Competitive industry salary
• Annual Leave & Family Leave
• Product discount/Staff Product Concession monthly credit spend allowance
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive Training & development offering

I,D&E STATEMENT:

We are seeking an inspirational and energetic Assistant Boutique Manager to play a leading role in the success of the team by supporting the Business Manager to lead, coach, and develop our team of Fragrance Specialists to achieve sales, customer service, and operational targets.

Providing a luxury experience is our day to day. As Assistant Business Manager, your role will be to elevate your team in creating a memorable in-store experience. You will also be accountable for the smooth running of the store and ensuring all your team are aligned on the counter and Brand vision.

Qualifications:

• Proven retail experience at Supervisor or above level, preferably within beauty
• The ability to provide inspirational, authentic, and personalized customer service
• Experience of creating and executing in-store events
• Experience of coaching/mentoring others to achieve their full potential and succeed
• A drive to achieve sales and customer service targets
• Retail operations experience including inventory management and cash reconciliation
• Flexible availability across days/hours. Please discuss your availability further with the hiring manager before/during the interview.
• Proficient in Microsoft Office
• Proof of right to live and work in the country