Tom Ford - Counter Manager - John Lewis, Oxford Street - 37.5 Hours - Permanent

Tom Ford; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prestigious cosmetics brand is seeking a dynamic Counter Manager to lead a team in achieving sales and customer service excellence. This role involves coaching Sales Associates, business planning, and executing impactful in-store events while fostering a culture of exceptional customer service. Candidates must have proven retail management experience, be inspirational, and have a passion for the beauty industry. This opportunity offers a competitive remuneration and career growth in retail management.

Benefits

Competitive remuneration and benefits

Outstanding training and development

Diversity of thought and people

Qualifications

• Proven leadership and coaching skills in a retail environment.
• Experience with setting sales and customer service targets.
• Ability to manage inventory and facilities.

Responsibilities

• Lead and develop a team of Sales Associates.
• Achieve sales and customer service targets.
• Execute business plans to attract and retain customers.

Skills

Proven retail management experience

Inspirational customer service

Business planning experience

Retail operations experience

Leading a team

In-store event execution

Retail hours flexibility

Retail point-of-sale software

Proficient in Microsoft Office

Tools

Retail point-of-sale software

Microsoft Office

Job description

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Tom Ford - Counter Manager - John Lewis, Oxford Street - 37.5 Hours - Permanent, United Kingdom

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Client:

Tom Ford

Location:

United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b4fafc9935d7

Job Views:

22

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Position Summary: We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach, and develop our team of Sales Associates to achieve all sales, customer service, and operational targets. Candidates should have proven leadership, coaching, and business management skills gained in a fast-paced retail environment.

This is an exceptional opportunity for you to be the Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and the leadership of a high-performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at the point of sale, and this first-level management role with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.

Qualifications

• Proven retail management/assistant retail management experience, preferably within cosmetics
• The ability to provide inspirational, authentic, and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis, and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events
• Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft Office; applicants must be able to provide proof of right to live and work in the country if invited to attend for interview