Toll Collector

Securitas UK; Plymouth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A security and service provider in Plymouth is seeking a Toll Collector to manage toll transactions and provide excellent customer service. This role involves operating toll booths, processing payments, and ensuring the safety of drivers. Candidates should have a secondary education, strong communication skills, and a commitment to customer satisfaction. Flexibility to work various shifts is required. Competitive pay offered.

Qualifications

• Minimum of secondary school education required.
• Strong IT and communication skills essential.
• At least 2 years' experience in a customer-facing role.

Responsibilities

• Manage toll transactions with accuracy and professionalism.
• Operate lane equipment and manage toll booths smoothly.
• Communicate clearly with drivers, addressing their queries.

Skills

Customer service

Communication

IT skills

Education

Secondary school education

Job description

Company Description

Toll Collector – £12.60/hr | 18 Hours a Week | Flexible Shifts

Are you someone who thrives in a customer-facing environment, loves variety in your day, and wants to be part of an enthusiastic, supportive team? Then read on – this could be the perfect role for you!

Key Purpose

As a Toll Collector, you’ll play a vital role in managing toll transactions with accuracy and professionalism. You’ll help keep traffic flowing safely and efficiently while providing outstanding service to every driver you encounter – no two interactions are ever the same!

Hours & Flexibility

• 18 hours per week
• £12.60 per hour
• Must be willing to work a flexible mix of day, night, and weekend shifts
  
  

We’re looking for team players who are adaptable, dependable, and excited to be part of a dynamic, ever-changing environment.

Job Description

Your Responsibilities Will Include:

• Operating lane equipment and managing toll booths smoothly and professionally
• Classifying vehicles and processing toll payments per the schedule
• Recording and handling cash accurately, preparing deposits, and ensuring safe handovers
• Communicating clearly and courteously with drivers, resolving enquiries on the spot or escalating where needed
• Following safety and operational procedures – keeping yourself and others safe
• Liaising with the Bridge Control Room and following instructions promptly
• Reporting incidents or equipment faults when necessary
• Maintaining supplies and equipment in your booth
• Writing clear reports and interpreting information effectively
• Upholding high standards of appearance and professionalism at all times
  
  

Qualifications

What We’re Looking For:

Essential:

• The right to work in the UK
• A 5-year checkable employment history (including study, unemployment, or self-employment)
• Minimum of secondary school education
• Strong IT and communication skills
• A natural ability to deliver top-notch customer service – with at least 2 years' experience in a customer-facing role
• A commitment to our core values of Integrity, Vigilance, and Helpfulness
  
  

Desirable:

• Experience in a customer service or public-facing role
• Emergency First Aid at Work Certificate
• Previous work in the service sector
  
  

Additional Information

It’s great to see you’re considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas UK?

At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.
  
  

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.
  
  

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘I'm Interested' and start your career with Securitas UK today!