TOCC Network Operations Manager

TUI; Luton; On-site; GBP 35,000 - 65,000; Full time

Job description

This is an exciting shift-based role in our TUI Operations Control Centre (TOCC) with accountability for the operational delivery and control of airline operations, within the operational control window, across all 5 group AOCs, including short and long-haul operations with a fleet of c.125 B737/B787 aircraft across Europe and beyond.

The key focus of the TOCC Network Operations Manager is to provide the on-shift management of the TUI Operations Control Centre (TOCC), managing the operational control of the TUI Airline flying programmes, and ensuring the aircraft fleet and schedules are coordinated to enable the airline to operate safe, compliant, on-time operations. Please note that, internally, this role is known as the TOCC Operations Duty Manager.

As our TOCC operates on a 24/7 basis 365 days per year, the role will be shift-based on a 4/5/5/4 roster pattern, allowing for 2 weekends off per month, with a combination of day (7am - 7pm) and night (7pm - 7am) shifts, including Bank Holidays. Note that shift patterns may be subject to change in line with business requirements.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & wellbeing support, and more.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• Lead the active management on-shift of all TUI aircraft operations to ensure safe & compliant delivery of commercial passenger, adhoc, cargo or non-revenue aircraft operations whilst respecting the privileges and approvals of the Group airlines’ Air Operator Certificates (AOC).
• Responsible for making key operational decisions, balancing aircraft, crew, and external factors to meet punctuality, cost, and customer experience targets—without compromising safety or compliance.
• Respond accordingly to minimise the impacts of irregularities & disruptions within the fleet arising due to technical and maintenance factors, weather, airport, air traffic control situations and/or crew constraints by providing optimum resolution of issues.
• Lead and escalate the initial response during major disruption or incidents, ensuring clear communication with airline leaders and external bodies, in line with all crisis response procedures.
• Inspire, lead, coach, and develop your Operations Control team, promoting strong collaboration with wider TOCC and airline colleagues while maintaining awareness of international market, cultural and regulatory differences.
• Develop and maintain close cooperation with TUI Group Operations Centre (GOC) for flight planning, dispatch, and movement control, collaborating to identify opportunities for operational performance improvements.
• Undertake and ensure all short notice and on-the day applications for airport slots, operating licences, overflight / landing permits are completed to protect the integrity of the operation.
• Manage emergency lease-in/out operations across the Group, ensuring compliance with regulations, contracts, and agreed commercial terms.
• Provide clear, detailed updates to TOCC and the wider colleagues to support accurate EU261 evidence and mitigate against exposure across all TUI markets.

ABOUT YOU

• Proven management experience within an Airline Operations Control Centre (OCC).
• Broad aviation experience (e.g., Network Ops, ATC, Flight Crew, Ground Handling) or relevant qualifications.
• Confident decision-maker under pressure, able to balance diverse market, customer, and regulatory factors.
• Results-driven, with a strong focus on targets and performance.
• Adaptable and responsive in fast-changing operational scenarios.
• Able to build strong, collaborative relationships with awareness of cultural and contextual differences.
• Customer-focused, striving to exceed internal and external expectations.
• Commercially aware with an understanding of long-term business impacts.
• Self-motivated leader who inspires and guides the wider TOCC team.
• Provides constructive feedback to drive continuous improvement.
• Embraces change and thrives in dynamic, complex environments.
• Resilient, calm, and effective under pressure.
• Confident communicator with senior stakeholders across regions.
• Please note that, due to the regulatory requirements, there is a minimum age of 21 years.