Tobacco Dependency Advisor (NN)

Provide CIC; Norwich; On-site; GBP 28,000 - 31,000; Full time

Job summary

Provide CIC in Norwich is recruiting a Tobacco Dependence Advisor to support the Emergency Department Stop Smoking Service across Norfolk’s Trusts. The role is based at Norfolk and Norwich University Hospital with travel to James Paget University Hospital and Queen Elizabeth Hospital as needed.

You will identify and engage adult smokers, deliver Very Brief Advice, provide vape starter kits, and offer evidence-based support to help patients begin their quit journeys, working flexibly across sites.

Qualifications

• Ncsct practitioner trained or willingness to undertake relevant tobacco dependency training.
• Relevant qualification in health, healthcare, health promotion, or equivalent experience.
• Experience delivering smoking cessation or tobacco dependency support.

Responsibilities

• Promote the new service in Norfolk Acute Trusts and engage adult smokers in EDs.
• Deliver Very Brief Advice and motivational interviewing in the ED setting.
• Provide vape starter kits and evidence-based support to quit smoking.
• Record engagement and referrals; monitor performance and outcomes.
• Coordinate across multiple sites within the Norfolk Trusts and public health partners.

Skills

Brief intervention

Motivational interviewing

Vape starter kits

PharmOutcomes

IT literacy (Word, Excel, Outlook)

Education

Ncsct practitioner training

Relevant qualification in health/health promotion

Tools

PharmOutcomes

Job description

Main area Tobacco Dependence Treatment Grade NHS AfC: Band 4 Contract Fixed term: 12 months (Norfolk Smoking Cessation) Hours Full time - 37.5 hours per week Job ref 828-PROVIDE4323

Employer Provide CIC Employer type NHS Site Norfolk and Norwich University Hospital Town Norwich Salary £28,392 - £31,157 pa Salary period Yearly Closing 27/10/2026 23:59

Job overview

An exciting opportunity has arisen for a highly motivated individual to join us as a Tobacco Dependence Advisor (TDA), supporting the delivery of the new Emergency Department Stop Smoking Service operating within Norfolk’s three acute hospital Trusts. You will be based at Norfolk and Norwich University Hospital.

Although the post will have a designated base, the service operates across Norfolk’s three acute hospital sites, and the post holder may be required to work flexibly across the Trust throughout the contract. This may include travelling to and working from different sites, such as:

• James Paget University Hospital
• Queen Elizabeth Hospital, King’s Lynn

The aim of this role is to proactively identify and engage adult smokers, including both patients and accompanying adults. You will provide brief interventions, offer advice, supply a vape kit, and deliver evidence-based support to help individuals begin their journey toward stopping smoking.

This role is ideal for a Health Care Assistant seeking a new challenge, or someone with Lifestyle Services experience and a passion for improving public health. We also welcome applications from individuals who bring lived experience of tobacco dependence or behaviour change, as this insight can greatly enhance empathetic, patient-centred support.

If you enjoy patient-facing work and are motivated by helping people achieve meaningful, long-term health improvements, this is a rewarding opportunity to make a real difference.

Main duties of the job

• To promote the new service in Norfolk Acute Trusts
• Proactively identify and engage with adult patients and visitors attending the three Emergency Departments in Norfolk who smoke and deliver Very Brief Advice (VBA) informing and encouraging them to engage with the smoking cessation services on offer.
• Providing immediate, evidence-based, non-judgemental advice and support using brief intervention models tailored to the Emergency Department setting.
• Offering free vape starter kits to support immediate quit attempts, consistent with national harm reduction guidance.
• Recording engagement, quit attempts, and referrals to inform performance monitoring, service evaluation, and reporting.
• Maintaining contact with the patient, contacting them within 48 hours of engagement and at least once a week prior to the 28-day quit date up to 6 weeks.
• Working to monthly targets to ensure that KPIs are met and adapt and target delivery in line with projected outcomes for long term success.

Working for our organisation

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision: Transforming Lives

Values: Care, innovation and compassion

Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, ethnic minority and men’s networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Detailed job description and main responsibilities

• Reduce smoking prevalence and smoking-related health inequalities by providing evidence-based smoking cessation support to adult smokers attending emergency departments (EDs) in Norfolk.
• Reduce future emergency department attendances and hospital admissions linked to smoking-related conditions.
• Increase the number of quit attempts and successful smoking cessation outcomes.
• Contribute to improved population health outcomes and reduced burden on the NHS through early intervention.
• Support the government’s ambition for smokefree communities by 2030.
• Reduce inequalities in smoking prevalence and tobacco-related harm among disadvantaged populations.
• Embed the smoking cessation offer as part of a whole-system approach in collaboration with acute, community, and public health partners.
• Manage a caseload of participants identified as part of the emergency department stop smoking service independently
• Using techniques such as motivational interviewing and making every contact count (MECC) to support sustained behaviour change.
• Ensuring inclusive engagement with individuals and communities experiencing the highest burden of smoking-related harm.
• Working collaboratively with acute trusts, local authority public health teams, and community partners to develop and strengthen local cessation pathways.
• Where vaping is not deemed appropriate for the patient, establishing alternative support in the community.
• Patients that require alternative pharmacotherapy or more intensive support will be referred to the appropriate service.
• Recording the details of those using the service by completing the documentation supporting the project in accordance with agreed SOPs.
• Inputting patient data onto local system and pharmoutcomes, ensuring all data is input accurately and thereby monitoring and auditing reports.
• Working as part of the wider team with other tdas, health professional and ED smoking champions.
• To maintain professional working relationships within Norfolk acute trusts and other relevant organisations.
• To be responsible for continuous professional development, maintaining up-to-date knowledge of evidence-based practices, techniques, and emerging guidance (including NICE). Complete all mandatory trust training and ncsct modules as required and proactively engage with ongoing learning relevant to the service.
• To be responsible for managing own daily timetable of delegated tasks including time for supervision and training.
• Carry out administrative duties as required by the role.
• Attend educational events, ED departmental meetings.
• Responsibility for the promotion of the service within ED.

Person specification

Qualifications

• Ncsct practitioner trained or willingness to undertake relevant tobacco dependency training
• Relevant qualification in health, healthcare, health promotion, or equivalent relevant experience
• Car owner/driver

Experience

• Experience of providing healthcare, health advice or health promotion advice to patients or members of the public
• Experience of working in a healthcare, hospital, community, or other customer-facing environment
• Use of IT systems (e.g. word, excel, outlook, pharmoutcomes)
• Experience of engaging and supporting people who may be ambivalent or resistant to behaviour change
• Evidence of effective team working and working with a range of professionals or partners
• Experience of delivering smoking cessation or tobacco dependency support
• Experience of working within an acute nhs/secondary care setting

Skills

• Good understanding of tobacco dependency, the health consequences of smoking and the benefits of quitting
• Understanding of behaviour change and evidence-based approaches to smoking cessation and brief interventions
• Understanding of barriers to engagement
• Good interpersonal and communication skills, with the ability to build rapport and engage people in a sensitive, non-judgemental way
• Ability to work confidently and sensitively in a busy emergency department environment

Professional UK clinical registration required for the role?

If we require you to hold UK professional clinical registration to undertake a role we appoint you to, provide will pay for your registration during the first year of your employment.

Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination.

We recognise taking the vaccine provides the best defence against covid 19 for our patients, service users, customers, fellow colleagues, and their families.

Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.

Disability

If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the hr services team on 0300 3030 2661 or [e-mail].

Work Trials

Please check with your local job centre plus to see if you are eligible for a work trial. If you are interested in trying this job first, please contact the hr services team and we can help you make the arrangements with the job centre and the recruiting manager.

We are committed to equal opportunities, flexible working practices and the national living wage.

The information that you provide will be treated confidentially. If you fail to provide all of the information, provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the rehabilitation of offenders act 1974 (exceptions) order 1975 (amendment) (england and wales) order 2020 and as such it will be necessary for a submission for disclosure to be made to the disclosure and barring service to check for any previous criminal convictions.