TMK Partner Services Assistant Technician

Tokio Marine Kiln; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Tokio Marine Kiln is seeking an Assistant Technician for their TMK Partner Services team in London on an 8-month fixed-term contract. This role involves supporting the processing of contracts and claims, providing administrative assistance, and delivering stellar service to stakeholders in the internal broker department. Ideal candidates will have strong communication skills and a foundational understanding of the insurance market.

Benefits

Flexible working arrangements

Inclusion network groups

CSR and charitable activities

Qualifications

• Basic knowledge of the insurance market and practices essential.
• Ability to manage time effectively.

Responsibilities

• Support processing of contracts including binders and claims notifications.
• Provide administrative support to the Underwriting teams and Partner Services Technicians.

Skills

Excellent written communication

Excellent verbal communication

Time management

Tools

Microsoft Office

Job description

Social network you want to login/join with:

TMK Partner Services Assistant Technician, London

Client:

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

c4a800e99584

Job Views:

5

Posted:

02.07.2025

Expiry Date:

16.08.2025

Job Description:

TMK Partner Services Assistant Technician
We have the opportunity for an Assistant Technician to join our TMK Partner Services team within the Office of the CUO department on an 8-month fixed term contract here at Tokio Marine Kiln. Reporting into the Head of TMK Partner Services, you will support all functions within the internal broker department at TMK. Key responsibilities include delivering a high-quality and efficient service to both internal and external stakeholders including Underwriters, Coverholders, and Partner Services team members.

The role includes responsibility for:

• Support processing of contracts (binders, insurance, reinsurance, and lineslips) including follow-up, chasing bordereaux, and bordereaux checks.
• Support processing of claims notifications within agreed SLAs.
• Provide administrative support to the Underwriting teams, Partner Services Technicians, and Manager.
• Support the profile of the department across the business through day-to-day collaboration with stakeholders, written and verbal communication to uphold excellent service levels.

It is essential that you have excellent written and verbal communication skills, as well as a working knowledge of Microsoft Office. Basic knowledge of the insurance market and practices is also essential, as is the ability to manage time effectively.

The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfill their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive, and empowering environment in which all of our people can thrive. All employees have the opportunity to join inclusion network groups or participate in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and accommodates flexible working, subject to the TMK flexible working policy.

As an underwriting firm with over 140 years of experience protecting clients from changing risks, we trust in the talent of our people. We aim to be a 'Good company'—a great and inclusive place to do business and work. Our culture is founded on core values of empowerment, inclusion, excellence, integrity, teamwork, and innovation. We seek to recruit diverse talent by reaching out to various talent pools, offering flexible working arrangements, and investing in development.

Please let us know if you require any reasonable adjustments or additional assistance during your application process. We are here to support you and will do our best to meet your needs. Feel free to reach out in confidence to discuss any specific requirements.

If you encounter difficulties submitting your application, please email recruitment@tokiomarinekiln.