TMK Partner Services Assistant Technician

AXA UK; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance firm is looking for an Assistant Technician to support its TMK Partner Services team. The role involves processing insurance contracts and claims, providing administrative support, and collaborating with internal teams to maintain high service standards. Applicants should have strong communication skills and a basic understanding of the insurance market.

Benefits

Flexible working arrangements

Inclusive workplace culture

Involvement in CSR and charitable activities

Qualifications

• Demonstrated ability to communicate effectively with stakeholders.
• Knowledge of processing contracts and claims in insurance.
• Organizational skills with the ability to manage time effectively.

Responsibilities

• Support processing of contracts and claims notifications.
• Provide administrative support to underwriting teams.
• Ensure excellent service levels through stakeholder collaboration.

Skills

Excellent written communication

Excellent verbal communication

Time management

Working knowledge of Microsoft Office

Basic knowledge of the insurance market

Job description

We have the opportunity for an Assistant Technician to join our TMK Partner Services team within the Office of the CUO department on an 8-month fixed term contract here at Tokio Marine Kiln. Reporting into the Head of TMK Partner Services, you will support with all functions within the internal broker department at TMK. Key responsibilities are delivering a high quality and efficient service to both the internal and external stakeholders including Underwriters, Coverholders and Partner Services team members.

The role includes responsibility for:

• Support processing of contracts (binders, insurance, reinsurance and lineslips) including follow up, chasing bordereaux, and bordereaux checks.
• Support Processing of claims notifications within agreed SLAs.
• Provide administrative support to the Underwriting teams, Partner Services Technicians, and Manager.
• Support the profile of the department across the business through day to day collaboration with stakeholders, written and verbal to uphold excellent service levels.

It is essential that you have excellent written and verbal communication skills, as well as a working knowledge of Microsoft Office. Basic knowledge of the insurance market and practices is also essential, as is the ability to manage time effectively.

The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.

As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.

To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met. Please reach out to [e-mail] in confidence, to discuss any specific assistance or requirements that you have.

If you encounter difficulties submitting your application, please [e-mail].

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