TLCP Social Prescriber

Integrated Care System; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Integrated Care System is searching for a Social Prescribing Link Worker to support individuals in enhancing their health through personalized care and community engagement. This role involves working closely with diverse populations and coordinating with various healthcare professionals to address holistic needs. The ideal candidate will possess strong communication skills and a commitment to reducing health inequalities.

Qualifications

• Experience in community development or health/social care.
• Understanding of wider determinants of health.
• Commitment to equality, diversity, and inclusion.

Responsibilities

• Support individuals in taking control of their wellbeing.
• Manage and prioritize a caseload based on individual needs.
• Educate staff about available services and support.

Skills

Active listening

Empathy

Holistic approach

Communication

Collaboration

Coaching

Education

NVQ Level 3 or equivalent

Personalised Care Institute training

Tools

IT systems (word processing, email)

Job description

The TLCP Social Prescribing Link Worker will have akey role in supporting delivery of the Comprehensive Model of PersonalisedCare. They are a key role in the PCN to strengthen community and personalresilience as well as reducing health inequalities by addressing the widerdeterminants of health.

Main duties of the job

CoreDuties:

• Take referralsfrom within TLCP PCN. These could come from a number of sources such asGPs, nurses, pharmacists and care coordinators.
• Providepersonalised support to individuals, their families and carers to takecontrol of their wellbeing, live independently and improve their healthoutcomes;
• Develop trustingrelationships by giving people time and focus on what matters to them;
• Take a holisticapproach, based on the persons priorities, and the wider determinants ofhealth;
• Co-produce asimple personalised care and support plan to improve health and wellbeing,introducing or reconnecting people to community groups and statutoryservices;
• Evaluate theindividual impact of a persons wellness progress.
• Manage andprioritise their own caseload, in accordance with the needs, prioritiesand any urgent support required by individuals on the caseload.
• Where required andas appropriate, refer people back to other health professionals within thenetwork eg when there is a mental health need requiring a qualifiedpractitioner.
• Have a role ineducating non-clinical and clinical staff within the organisation whatother services and support are available within the community and how andwhen patients can access them. This may include verbal or written adviceand guidance.

About us

Mission Statement:

TLCP Partnership aims to provide high quality health care in a responsive, supportive, courteous and cost-effective manner. We will:

• Provide a service which puts patient welfare at the heart of all we do
• Work within the framework of NHS Primary Care Services to provide professional medical, nursing and other services which meet the identified needs of patients
• Promote best practice through utilising specialist expertise within the practice team and externally and encouraging the continuous professional development of all members of the practice team
• Nurture a culture which is innovative, forward looking and adaptable
• Take into account the evidence provided by scientific and medical research in our treatment

Values

Caring for wellbeing in body, mind, spirit and relationships

• Conveying compassion in word and action
• Assessing and responding to needs
• Providing an appropriate range of services
• Maintaining a health promoting environment

Respecting all

• Showing courtesy
• Seeking to understand
• Treating all fairly
• Valuing each person as a unique individual
• Being especially supportive to the vulnerable

Working as a team

• Relating well within the team
• Valuing the contribution of each team member
• Building a mutually supportive environment
• Co-operating with other teams
• Encouraging responsible involvement by our patients

Integrity

• Speaking and acting truthfully
• Being accountable for our actions

Learning and improving

• Adapting to change
• Building on achievements
• Developing our services

Job responsibilities

Main Duty:

• Draw on and increase the strengths and capacities of local communities, enabling local VCSE organisations and community groups to receive social prescribing referrals. They will ensure those organisations and groups are supported, have basic safeguarding processes for vulnerable individuals and can provide opportunities for the person to develop friendships, a sense of belonging, and build knowledge, skills and confidence.
• Work together with all local partners and members of the PCN MDT to collectively ensure that local VCSE organisations and community groups are sustainable and that community assets are nurtured, by making them aware of small grants or micro-commissioning if available, including providing support to set up new community groups and services, where gaps are identified in local provision.
• Have a role in educating non-clinical and clinical staff within the organisation what other services and support are available within the community and how and when patients can access them. This may include verbal or written advice and guidance.

Other Duties:

• Work within the policies of scheme and Practices.
• Maintain a good working knowledge of health and safety procedures. Participate in data led evaluation of the service
• Promote client involvement in the management of the service
• Participate in regular supervision sessions and appraisals with your line manager. Attend training and development activities as identified and participate in meetings as required. Take an active role in reflecting, reviewing and developing professional knowledge, skills and behaviors
• Maintain administration systems and workspace used in a clean and tidy condition.
• Attend site MDTs to embed relationships and promote social prescribing across the PCN.
• Work flexibly to meet the needs of clients and use appropriate judgement to ascertain the number and length of sessions required, whilst being mindful of service capacity.
• Undertake any other duties that are commensurate with the post and within the post holders clinical competence.
• Proactively develop strong links with local agencies and seek regular feedback about referral quality, as well as the impact of social prescribing on referral agencies

Generic Responsibilities:

All staff at The Lewisham CarePartnership(TLCP) have a duty to conform to the following

Equality,Diversity & Inclusion

A good attitude and positiveaction towards ED&I creates and environment where all individuals are ableto achieve their full potential. Creating such an environment is important forthree reasons: it improves operational effectiveness, it is morally the rightthing to do, and it is required by law.

Patients and their families havethe right to be treated fairly and be routinely involved in decisions abouttheir treatment and care. They can expect to be treated with dignity and respectand will not be discriminated against on any grounds including age, disability,gender reassignment, marriage and civil partnership, pregnancy and maternity,race, religion or belief, sex or sexual orientation. Patients have aresponsibility to treat other patients and our staff with dignity and respect.

Staffs have the right to betreated fairly in recruitment and career progression. Staff can expect to workin an environment where diversity is valued and equality of opportunity ispromoted. Staff will not be discriminated against on any grounds including age,disability, gender reassignment, marriage and civil partnership, pregnancy andmaternity, race, religion or belief, sex or sexual orientation. Staffs have aresponsibility to ensure that you treat our patients and their colleagues withdignity and respect.

Safety, Health, Environment and Fire (SHEF)

TLCP is committed to supporting and promotingopportunities to for staff to maintain their health, well-being and safety. Youhave a duty to take reasonable care of health and safety at work for you, yourteam and others, and to cooperate with employers to ensure compliance withhealth and safety requirements. All personnel are to comply with the Health andSafety at Work Act 1974, Environmental Protection Act 1990, Environment Act1995, Fire Precautions (workplace) Regulations 1999 and other statutorylegislation

Confidentiality

TLCP is committed to maintaining an outstandingconfidential service. In the course of seeking treatment, patients entrust uswith, or allow us to gather, sensitive information in relation to their healthand other matters. They do so in confidence and have the right to expect thatstaff will respect their privacy and act appropriately.

In the performance of the duties outlined inthis job description, the post-holder may have access to confidentialinformation relating to patients, their carers, practice or staff information.All such information from any source is to be regarded as strictlyconfidential.

Information relating to patients, carers,colleagues, or the members practices may only be divulged to authorised personsin accordance with PGPA policies and procedures relating to confidentiality andthe protection of personal and sensitive data, or under the guidance of yourmanager.

This role profile is not exhaustive, and youmay be directed to complete other tasks according to the skills andrequirements for individual roles. These duties will always be reasonable anddeemed within the expectations of your position.

To preserve and improve the quality of ouroutput, all personnel are required to think not only of what they do, but howthey achieve it. By continually re-examining our processes, we will be able todevelop and improve the overall effectiveness of the way we work. Theresponsibility for this rests with everyone working within the practice to lookfor opportunities to improve quality and share good practice.

We continually strive to improve work processeswhich deliver health care with improved results across all areas of our serviceprovision. We promote a culture of continuous improvement, where everyonecounts and staffs are permitted to make suggestions and contributions toimprove our service delivery and enhance patient care.

InductionTraining

As part of the TLCP, all personnel are tocomplete a induction programme; this is managed by the Manager.

Learningand Development

The effective use of training and development isfundamental in ensuring that all staffs are equipped with the appropriateskills, knowledge, attitude and competences to perform their role. All staffwill be required to partake and complete mandatory training as directed by thetraining coordinator, as well as participating in the TLCP training programme.Staff will also be permitted (subject to approval) to undertake externaltraining courses which will enhance their knowledge and skills, progress theircareer and ultimately, enable them to improve processes and service delivery.

All staffs are to recognise the significance ofcollaborative working. Teamwork is essential in multidisciplinary environments.Effective communication is essential and all staff must ensure they communicatein a manner which enables the sharing of information in an appropriate manner.

ServiceDelivery

Staff at The Lewisham Care Partnership mustadhere to the information contained with the policies and regional directives,ensuring protocols are adhered to at all times. Staff will be given detailedinformation during the induction process regarding policy and procedure.

Security

The security of the site of work is theresponsibility of all personnel. Staff must ensure they remain vigilant at alltimes and report any suspicious activity immediately to their line manager.Under no circumstances are staffs to share the codes for the door locks toanyone and are to ensure that restricted areas remain effectively secured.

ProfessionalConduct

At The Lewisham Care Partnership, staffs arerequired to dress appropriately for their role.

Leave

All personnel are entitled to take leave. Linemanagers are to ensure all of their staff are afforded the opportunity to takea minimum of four weeks plus bank holiday days leave each year(pro rota forpart time), and should be encouraged to take all of their leaveentitlement.

Person Specification

Personal qualities and attributes

• * Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way.
• *Able to provide a culturally sensitive service, by supporting people from all backgrounds and communities, respecting
• lifestyles and diversity.
• * Commitment to reducing health inequalities and proactively working to reach people from diverse communities
• * Able to support people in a way that inspires trust and confidence, motivating others to reach their potential, adapting to individual levels of activation and health literacy.
• *Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders, adapting communication styles accordingly.
• * Commitment to collaborative working with all local agencies (including VCSE organisations and community groups). Able to work with others to reduce hierarchies and find creative solutions to community issues.
• * Can demonstrate personal accountability, emotional resilience and ability to work well under pressure

Skills and knowledge

• * Knowledge of the personalised care approach. Utilises the evidence base for social prescribing interventions and activities.
• * Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers.
• * Understanding of, and commitment to, equality, diversity and inclusion.
• *Knowledge of community development approaches including asset-based community development and community resilience.
• * Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports.
• * Able to work from an asset-based approach, building on existing community and personal assets
• * Understanding of the needs of small volunteer-led community groups and ability to contribute to supporting their development
• * Ability to organise, plan and prioritise on own initiative,
• including when under pressure and meeting deadlines.
• * High level of written and oral communication skills.
• * Confidently approaches difficult conversations.
• * Able to provide motivational coaching to support peoples behaviour change.
• * Local knowledge of VCSE and community services.
• * Knowledge of how the NHS works, including primary care and MDT working.

Qualifications

• -NVQ Level 3, Advanced level or equivalent qualifications or working towards
• - Is enrolled in, undertaking or qualified from appropriate training as set out by the Personalised Care Institute
• Demonstrable commitment to professional and personal development
• Training in motivational coaching and interviewing or equivalent experience

Other

• * Meets DBS reference standards and criminal record checks
• * Willingness to work flexible hours when required to meet work demands
• * Access to transport and ability to travel across the locality on a regular basis, including to visit people in their own homes and support people to attend activities as appropriate.

Experience

• * Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work)
• * Experience of supporting people, their families and carers in a related role (including unpaid work).
• * Experience of supporting people with their mental health, either
• in a paid, unpaid or informal capacity
• * Experience of working with the VCSE sector (in a paid or
• unpaid capacity), including with volunteers and small community groups
• * Experience of data collection and using tools to measure the impact of services
• * Experience of partnership/collaborative working and of building
• relationships across a variety of organisations
• * Ability to maintain effective working relationships and to promote *collaborative practice with all colleagues
• Ability to work flexibly and enthusiastically within a team or on own initiative
• *Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
• * Have awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when the persons needs are beyond the scope of the role for example, when there is a mental health need requiring a qualified practitioner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

HR, Complaints and Communications Administrator