TLCP Site Operations Supervisor

NHS; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An innovative organization is seeking a Site Operations Supervisor to manage administrative and operational functions at a healthcare site. This role involves overseeing staff, ensuring compliance with regulations, and fostering a supportive environment for staff development. The ideal candidate will have excellent communication skills and experience in a healthcare setting, contributing to a multidisciplinary team. Join a forward-thinking practice that values continuous improvement and teamwork, where your leadership can make a significant impact on patient care and staff performance.

Qualifications

• Experience in public interaction and administrative duties in a healthcare setting.
• Strong leadership and team management skills with a focus on staff development.

Responsibilities

• Oversee administration and operations, ensuring staff meet their responsibilities.
• Manage staff training and compliance with regulatory requirements.

Skills

Communication Skills

Team Management

Time Management

Problem-Solving

Interpersonal Skills

Education

GCSE English (C or above)

Three other GCSEs

A-level or higher

Leadership/Management Qualification

Tools

Office

Outlook

EMIS/SystmOne/Vision

Job description

Job Summary

We are looking for an enthusiastic Site Operations Supervisor who has excellent organisational, multidisciplinary and communication skills with experience working in the general practice setting.

The Site Operations Supervisor will oversee and manage the administrative and operational functions of the site. This role involves ensuring that staff achieve their primary responsibilities, providing guidance and support for staff development, and ensuring compliance with regulatory requirements.

Main duties of the job

The Site Operation Supervisor Is Responsible For:

1. Overseeing the administration and assisting with the operations of the site, ensuring staff achieve their primary responsibilities
2. Line managing all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
3. Completing staff appraisals as required in conjunction with the management team
4. Identifying and delivering team training where required including mandatory training in conjunction with HR team
5. Compiling administration staff rotas
6. Developing, implementing and embedding efficient office processes and procedures to adhere to current and future legislation
7. Ensuring that the Site is compliant in respect of a CQC inspection
8. Acting as a focal point for the Site, managing requests from external organisations such as the local police, solicitors, DVLA and other agencies
9. Coordinating the provision of temporary administrative and reception staff ensuring sufficient cover is provided for periods of leave and other staff absences
10. Supporting the management team in premises management to ensure that the facilities are kept clean and functioning
11. Updating the appointment system/rota to reflect leave and other approved absences
12. Providing guidance and advice/response to those who wish to complain verbally, in writing or by any other method. Work with the central complaints team.
13. Overseeing Pathology results are received and actioned, including completing unmatched reports received

About Us

THE LEWISHAM CARE PARTNERSHIP (TLCP)

We are a 55k patient practice working from 5 sites in Central Lewisham. TLCP is a Partnership and PCN in its own right with no other practices involved.

We are an innovative organisation that thrives on the challenges that are being presented to General Practice. We are working with partner organisations at all levels within Health and Social Care from other PCNs in the locality to national initiatives. You will be entitled to Annual Leave, Bank Holiday and Study Leave and supported by the clinical team/admin team within the practices.

We are seeking dynamic professional colleagues keen to join our clinical team. TLCP has 14 GP partners, 15 Salaried GPs, 21 in our nursing team and 8 in our pharmacy team.

TLCP is a teaching practice for Medical and Nursing staff, it has a full complement of non-clinical managers and staff.

Date posted

18 February 2025

Pay scheme

Other

Salary: Depending on experience

Contract: Permanent

Working pattern: Full-time

Reference number: U0101-25-0001

Job locations

56 - 60 Loampit Hill, London, SE13 7SX

Morden Hill Surgery, Morden Hill, London, SE137NN

Job Description

Job responsibilities

Generic Responsibilities

All staff at The Lewisham Care Partnership (TLCP) have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff members have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff members have a responsibility to ensure that patients and colleagues are treated with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

The Lewisham Care Partnership (TLCP) is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with relevant legislation.

Confidentiality

TLCP is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To improve the quality of our output, all personnel are required to think about how they achieve their tasks. We encourage a culture of continuous improvement, where everyone can contribute ideas to enhance service delivery and patient care.

TLCP continually strives to improve work processes and promote a culture of continuous improvement, where everyone counts and staff are encouraged to suggest improvements.

Induction Training

On arrival, all personnel are to complete a Site/TLCP induction programme managed by the line manager.

Learning and Development

The effective use of training and development is fundamental to ensure staff are equipped with the skills, knowledge, attitude and competences to perform their roles. Mandatory training and external courses are encouraged to enhance knowledge and skills, progress careers, and improve processes and service delivery.

Collaborative Working

All staff are to recognize the importance of collaborative working. Effective communication and teamwork are essential in multidisciplinary environments.

Service Delivery

All employees must adhere to organisational policies and regional directives. Staff will be informed during induction about policies and procedures.

Security

The security of the site is everyone's responsibility. Staff must remain vigilant and report suspicious activity. Staff are not to share door codes and must ensure restricted areas are secured.

Professional Conduct

Staff are required to dress appropriately. Uniforms are provided for administrative staff; clinical staff must dress according to their roles.

Leave

All personnel are entitled to at least 20 days of leave annually. Line managers should ensure staff can take their leave entitlement.

Statement

This document may be amended following consultation with the post holder to support role development and organisational needs. All personnel should be prepared to accept additional or surrendered duties.