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TLCP Site Operations Supervisor
NHS
London
On-site
GBP 30,000 - 45,000
Full time
Yesterday
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Job summary
The Lewisham Care Partnership seeks a Site Operations Supervisor to oversee administrative and operational functions within a multi-site healthcare environment in London. The role demands excellent organisational skills and leadership to manage and develop staff while ensuring compliance with healthcare standards. With opportunities for training and support from a dedicated clinical team, this permanent position offers a chance to make a significant impact in patient care operations.
Qualifications
- Experience in administrative duties in healthcare setting.
- Experience leading/managing a team.
- Experience working with the general public.
Responsibilities
- Overseeing and managing the administrative and operational functions of the site.
- Supporting staff development and ensuring compliance with regulatory requirements.
- Completing staff appraisals and coordinating temporary staff.
Skills
Excellent communication skills
Strong IT skills
Problem solving
Analytical skills
Time management
Interpersonal skills
Education
GCSE English (C or above)
A-level/equivalent or higher
AMSPAR qualification
NVQ Level 2 in Health and Social Care
Leadership and/or management qualification
Tools
Office
Outlook
EMIS
SystmOne
Vision
Job description
Job Summary
We are looking for an enthusiastic Site Operations Supervisor who has excellent organisational, multidisciplinary and communication skills with experience working in the general practice setting.
The Site Operations Supervisor will oversee and manage the administrative and operational functions of the site. This role involves ensuring that staff achieve their primary responsibilities, providing guidance and support for staff development, and ensuring compliance with regulatory requirements.
Main duties of the job
The Site Operation Supervisor Is Responsible For:
Overseeing the administration and assist with the operations of the site, ensuring staff achieve their primary responsibilities
Line managing all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
Completing staff appraisals as required in conjuction with the management team
Identifying and delivering team training where required including mandatory training in conjunction with HR team
Compiling administration staff rotas
Developing, implementing and embedding efficient office processes and procedures to adher to current and future legislation
Ensuring that the Site is compliant in respect of a CQC inspection
Acting as a focal point for the Site ,managing requests from external organisations such as the local police, solicitors, DVLA and other agencies
Coordinating the provision of temporary administrative and reception staff ensuring sufficient cover is provided for periods of leave and other staff absences
Supporting the management team in premises management to ensure that the facilities are kept clean and functioning
Updating the appointment system/rota to reflect leave and other approved absences
Providing guidance and advice/response who wish to complain verbally, in writing or any other method. Work with the central complaints team.
Oversee Pathology results are received and actioned, including completing unmatched reports received
About Us
THE LEWISHAM CARE PARTNERSHIP (TLCP)
We are a 55k patient practice working from 5 sites in Central Lewisham. TLCP is a Partnership and PCN in its own right with no other practices involved.
We are an innovative organisation that thrives on the challenges that are being presented to General Practice. We are working with partner organisations at all level within Health and Social Care from other PCNs in the locality to national initiatives. You will be entitled to Annual Leave, Bank Holiday and Study Leave and supported by the clinical team/admin team within the practices.
We are seeking dynamic professional colleagues keen to join our clinical team. TLCP has 14 GP partners, 15 Salaried GPs , 21 in our nursing team and 8 in our pharmacy team
TLCP is a teaching practice for Medical and Nursing staff, it has a full complement of non-clinical managers and staff.
Date posted
18 February 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
U0101-25-0001
Job locations
56 - 60 Loampit Hill
London
SE13 7SX
Morden Hill Surgery
Morden Hill
London
SE137NN
Job Description
Job responsibilities
Generic Responsibilities
All staff at The Lewisham Care Partnership (TLCP) have a duty to conform to the following
Equality, Diversity & Inclusion
A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff members have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff members have a responsibility to ensure that patients and colleagues are treated with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
The Lewisham Care Partnership (TLCP) is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
Confidentiality
TLCP is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within TLCP to look for opportunities to improve quality and share good Site.
TLCP continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Induction Training
On arrival at the Site all personnel are to complete a Site/TLCP induction programme; this is managed by the line manager.
Learning and Development
The effective use of training and development is fundamental in ensuring that all staff members are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the Site training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.
Collaborative Working
All staff members are to recognise the significance of collaborative working. Team work is essential in multidisciplinary environments. Effective communication is essential and all staff members must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Service Delivery
All TLCP employees must adhere to the information contained with Organisation policies and regional directives, ensuring protocols are adhered to at all times. Staff members will be given detailed information during the induction process regarding policy and procedure.
Security
The security of the Site/TLCP is the responsibility of all personnel. Staff members must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are members of staff to share the codes for the door locks with anyone and are to ensure that restricted areas remain effectively secured.
Professional Conduct
As part of TLCP, staff members are required to dress appropriately for their role. Administrative staff will be provided with uniforms whilst clinical staff must dress in accordance with their role.
Leave
All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take a minimum of 20 days leave each year, and should be encouraged to take all of their leave entitlement.
Statement:
This document may be amended following consultation with the post holder, to facilitate the development of the role, the TLCP and the individual. It may be reviewed in light of experience, changes and developments. All personnel should be prepared to accept additional, or surrender existing duties
STATEMENT:
This document may be amended following consultation with the post holder, to facilitate the development of the role, the TLCP and the individual. It may be reviewed in light of experience, changes and developments. All personnel should be prepared to accept additional, or surrender existing duties
Job Description
Job responsibilities
STATEMENT:
This document may be amended following consultation with the post holder, to facilitate the development of the role, the TLCP and the individual. It may be reviewed in light of experience, changes and developments. All personnel should be prepared to accept additional, or surrender existing duties
Person Specification
Qualifications
Essential
Essential
Essential
Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Lewisham Care Partnership
Address
56 - 60 Loampit Hill
London
SE13 7SX
Employer's website
https://www.thelewishamcarepartnership.co.uk/ (Opens in a new tab)
Employer details
Employer name
The Lewisham Care Partnership
Address
56 - 60 Loampit Hill
London
SE13 7SX
Employer's website
https://www.thelewishamcarepartnership.co.uk/ (Opens in a new tab)
LNKD1_UKTJ
We are looking for an enthusiastic Site Operations Supervisor who has excellent organisational, multidisciplinary and communication skills with experience working in the general practice setting.
The Site Operations Supervisor will oversee and manage the administrative and operational functions of the site. This role involves ensuring that staff achieve their primary responsibilities, providing guidance and support for staff development, and ensuring compliance with regulatory requirements.
Main duties of the job
The Site Operation Supervisor Is Responsible For:
Overseeing the administration and assist with the operations of the site, ensuring staff achieve their primary responsibilities
Line managing all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
Completing staff appraisals as required in conjuction with the management team
Identifying and delivering team training where required including mandatory training in conjunction with HR team
Compiling administration staff rotas
Developing, implementing and embedding efficient office processes and procedures to adher to current and future legislation
Ensuring that the Site is compliant in respect of a CQC inspection
Acting as a focal point for the Site ,managing requests from external organisations such as the local police, solicitors, DVLA and other agencies
Coordinating the provision of temporary administrative and reception staff ensuring sufficient cover is provided for periods of leave and other staff absences
Supporting the management team in premises management to ensure that the facilities are kept clean and functioning
Updating the appointment system/rota to reflect leave and other approved absences
Providing guidance and advice/response who wish to complain verbally, in writing or any other method. Work with the central complaints team.
Oversee Pathology results are received and actioned, including completing unmatched reports received
About Us
THE LEWISHAM CARE PARTNERSHIP (TLCP)
We are a 55k patient practice working from 5 sites in Central Lewisham. TLCP is a Partnership and PCN in its own right with no other practices involved.
We are an innovative organisation that thrives on the challenges that are being presented to General Practice. We are working with partner organisations at all level within Health and Social Care from other PCNs in the locality to national initiatives. You will be entitled to Annual Leave, Bank Holiday and Study Leave and supported by the clinical team/admin team within the practices.
We are seeking dynamic professional colleagues keen to join our clinical team. TLCP has 14 GP partners, 15 Salaried GPs , 21 in our nursing team and 8 in our pharmacy team
TLCP is a teaching practice for Medical and Nursing staff, it has a full complement of non-clinical managers and staff.
Date posted
18 February 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
U0101-25-0001
Job locations
56 - 60 Loampit Hill
London
SE13 7SX
Morden Hill Surgery
Morden Hill
London
SE137NN
Job Description
Job responsibilities
Generic Responsibilities
All staff at The Lewisham Care Partnership (TLCP) have a duty to conform to the following
Equality, Diversity & Inclusion
A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff members have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff members have a responsibility to ensure that patients and colleagues are treated with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
The Lewisham Care Partnership (TLCP) is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
Confidentiality
TLCP is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within TLCP to look for opportunities to improve quality and share good Site.
TLCP continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Induction Training
On arrival at the Site all personnel are to complete a Site/TLCP induction programme; this is managed by the line manager.
Learning and Development
The effective use of training and development is fundamental in ensuring that all staff members are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the Site training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.
Collaborative Working
All staff members are to recognise the significance of collaborative working. Team work is essential in multidisciplinary environments. Effective communication is essential and all staff members must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Service Delivery
All TLCP employees must adhere to the information contained with Organisation policies and regional directives, ensuring protocols are adhered to at all times. Staff members will be given detailed information during the induction process regarding policy and procedure.
Security
The security of the Site/TLCP is the responsibility of all personnel. Staff members must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are members of staff to share the codes for the door locks with anyone and are to ensure that restricted areas remain effectively secured.
Professional Conduct
As part of TLCP, staff members are required to dress appropriately for their role. Administrative staff will be provided with uniforms whilst clinical staff must dress in accordance with their role.
Leave
All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take a minimum of 20 days leave each year, and should be encouraged to take all of their leave entitlement.
Statement:
This document may be amended following consultation with the post holder, to facilitate the development of the role, the TLCP and the individual. It may be reviewed in light of experience, changes and developments. All personnel should be prepared to accept additional, or surrender existing duties
STATEMENT:
This document may be amended following consultation with the post holder, to facilitate the development of the role, the TLCP and the individual. It may be reviewed in light of experience, changes and developments. All personnel should be prepared to accept additional, or surrender existing duties
Job Description
Job responsibilities
STATEMENT:
This document may be amended following consultation with the post holder, to facilitate the development of the role, the TLCP and the individual. It may be reviewed in light of experience, changes and developments. All personnel should be prepared to accept additional, or surrender existing duties
Person Specification
Qualifications
Essential
- GCSE English (C or above) and at least three others
- A-level/equivalent or higher, with relevant experience
- AMSPAR qualification
- NVQ Level 2 in Health and Social Care
- Leadership and/or management qualification
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
- Experience of leading/managing a team
- Experience of providing appraisal writing and staff development
Essential
- Excellent communication skills (written and oral)
- Strong IT skills (generic)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- EMIS/SystmOne/Vision user skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills (generic)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- EMIS/SystmOne/Vision user skills
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Lewisham Care Partnership
Address
56 - 60 Loampit Hill
London
SE13 7SX
Employer's website
https://www.thelewishamcarepartnership.co.uk/ (Opens in a new tab)
Employer details
Employer name
The Lewisham Care Partnership
Address
56 - 60 Loampit Hill
London
SE13 7SX
Employer's website
https://www.thelewishamcarepartnership.co.uk/ (Opens in a new tab)
LNKD1_UKTJ
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