Tivoli Support Engineer – Ad Hoc Support

Whitehall Resources Ltd; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the IT sector is seeking a Tivoli Support Engineer to join their remote support team. This role involves troubleshooting IBM's enterprise technology solutions and delivering exceptional customer service in high-pressure situations. Candidates should possess extensive experience in UNIX/Linux and Microsoft Windows environments as well as proficiency in scripting languages. Ideal for those with a strong technical background and passion for client support.

Qualifications

• 10+ years experience in IBM enterprise products administration and troubleshooting.
• Fluency in Unix/Linux and Windows system administration.
• Experience in scripting with languages like Python or Perl.

Responsibilities

• Provide remote support for IBM's enterprise technology solutions.
• Troubleshoot and resolve issues for complex integrated platforms.
• Collaborate with clients for optimal product configuration and performance.

Skills

Troubleshooting

Customer Support

Data Architecture

Cloud Architecture

Scripting

Networking

Security

Education

Bachelor Degree in Computer Science or related field

Tools

IBM DB2

Informix

Tivoli Workload Scheduler

Unix

Linux

Microsoft Windows

Job description

Social network you want to login/join with:

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Location:

United Kingdom

Job Category:

Information Technology

EU work permit required:

Yes

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Job Reference:

BBBH64111_1750781891

Job Views:

18

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

Tivoli Support Engineer – Ad Hoc Support

Whitehall Resources are looking for a Tivoli Support Engineer – Ad Hoc Support. This role is fully remote working, on an Ad-Hoc basis.

***Outside IR35***

We are seeking Technical Support Engineers with deep experience across IBM’s database, data management, data warehouse, middleware, integration, system management, and development products to join our contingent workforce. Our on-demand engineers are called upon during high caseload periods and/or when their specialised skills are required to service client support requests.
The role is to provide exceptional remote-based support for mission-critical systems utilising IBM’s enterprise technology solutions, as part of our global customer support team.
The position has the responsibility for researching, troubleshooting issues, support of architectural & performance related improvements, and fault corrections, across varied environments from on-premise to cloud.
The role requires the expertise and skills to debug, correctly diagnose, and resolve serious issues for complex, integrated platforms in a timely manner. Many of these environments will be configured for high availability, or high-volume mission critical applications.

Essential Duties & Responsibilities:
Solve complex customer issues using methodical troubleshooting based on expert knowledge in one or more of:

1 IBM DB2 and Informix
2 IBM or Tivoli Workload Scheduler
3 Need to have experience in configuring jobs in TADDM
4 Experienced in maintaining bulk load running and tuning
5 Have scripting experience in ksh or bash or python or Perl

· Work closely with customers to understand their needs, support business change and deliver a consistently high-quality customer experience
· Provide remote-based production operational support & guidance for multiple clients that are using (any of) the above products
· Support client configuration, sharing implementation and best practice advice
· Be able to support High Profile accounts as a single point of client contact and advisor as may be required
· Be a pro-active contributor to a 24x7x365 running support organization, and where required work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
· Collaborate with team members in a virtual team environment to extend field experience to different client situations
· Be a single point for timely and effective progress of all related cases / additional requests of key assigned clients
· Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
· Be able to work effectively under remote supervision

Education:
Bachelor Degree in Computer Science or related field or equivalent experience

Experience:
· 10+ years relevant experience in administration, architecture, installation, migration and upgrade, configuration, performance tuning, health checks, clustering/high-availability deployment, security, storage, monitoring, and general troubleshooting in one or more of the IBM enterprise products listed above.
· Advanced knowledge in Unix/Linux and/or Windows system administration.
· Advanced knowledge in networking, security, virtualisation/cloud, and storage administration.
· Advanced proficiency in scripting and automation, including Unix, SQL, shell, batch, Python/Perl/etc.

Skills:
· Superb trouble-shooting skills and tenacity in problem solving
· Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
· Deep knowledge of product customization/extension methodologies
· Deep knowledge of product integration
· Excellent interpersonal, presentation and communication skills – verbal & written
· Attention to detail and the ability to learn quickly
· Extreme focus on Client satisfaction
· Ability to work calmly and professionally in high pressure situations
· The ability to work remotely from a home-based office in a virtual environment

Desired Qualifications:
· Fluency in a second language (preferably Japanese, Korean, Chinese, French, German, Arabic or Spanish), while not mandatory, would be useful
· A consulting background, while not mandatory, would be useful

TECHNICAL SKILLS
Must Have:
· Data Architecture
· Cloud Architecture
· Software Administration
· Software Configuration
· Software Installation
· Software Upgrade/Migration
· Linux / Unix
· Microsoft Windows
· Patch Management
· Performance Tuning
· Root Cause Analysis
· Security
· Networking

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.



Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.