Titling & Lien Specialist I

First Citizens; Portsmouth; On-site; GBP 25,000 - 34,000; Full time

Job summary

Une banque de premier plan recherche un spécialiste du support à l'équipe de surveillance des garanties. Vous serez responsable de maintenir un haut niveau d'attention aux détails tout en assurant un service de qualité aux clients et en soutenant les efforts de conformité de la banque. Ce poste convient à un individu orienté vers le service à la clientèle avec une solide expérience en communication et une capacité à prospérer dans un environnement en évolution rapide.

Qualifications

• Expérience d'au moins 1 an en service à la clientèle.
• Maîtrise avancée des écrits et de la communication verbale.
• Capacité à travailler dans un environnement dynamique.

Responsibilities

• Soutenir l'équipe de surveillance des garanties de financement.
• Participer à l'élaboration de rapports hebdomadaires et mensuels.
• Contribuer aux efforts de sécurisation des garanties en prenant des appels.

Skills

Communication écrite

Attention aux détails

Service à la clientèle

Esprit d'équipe

Education

High School Diploma ou GED

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

This position provides support to the Equipment Finance Collateral Monitoring Team. The Collateral Monitoring Team is responsible for ensuring that all assets are properly secured for the duration of the term. This position is expected to maintain a high level of attention to detail, analyze facts, and make sound decisions for the Bank.

Responsibilities

Business Proficiency - Develops a basic understanding of the diverse business lines that are supported by the Equipment Finance Collateral Monitoring Team.

Service & Support - This position will support the lien securitization efforts including but not limited to inbound outbound calls to both Customers and Sellers and Identifies opportunities for process improvement and may participate in the implementation of those ideas.

Reporting - Assists in gathering specific data points information for the purpose of producing weekly and monthly reports.

Compliance - Complies with all applicable federal, state, local and bank rules and regulations.

Qualifications

High School Diploma or GED and 1 years of experience in Customer Service

Additional Requirements:
Microsoft Word and Excel proficiency

Advanced attention to detail

Advanced written and verbal communication

Ability to thrive in a fast-paced environment
Positive attitude and team-oriented

Preferred Experience:

Retail and/or Hospitality experience

Documentation experience including but not limited to legal documentation

Servicing experience

Titling/Dealership experience

Banking and/or Finance industry experience

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.