Tills & Customer Services Team Leader

RGIT Australia; Otley; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Daytime working hours

Staff discount 33%

Recognition & rewards

Team events & treats

Enhanced holiday entitlement

Career development

Wellbeing support

Giving back to local communities

Job summary

Yorkshire Garden Centres in Otley is seeking a Tills & Customer Services Team Leader to deliver outstanding customer experiences. The role involves leading a band of colleagues on the tills and customer service desk, driving performance, and ensuring smooth cash handling in a friendly retail environment.

You will respond to customer inquiries across channels, manage stock and merchandising, and support the wider team while deputising for the Department Manager when needed.

Qualifications

• Has previous supervisory, team leader or management experience.
• Enthusiastic about motivating and developing others.
• Is organised and can prioritise effectively.
• Works well under pressure and stays positive.
• Takes ownership and delivers results.
• Follows processes while using initiative when needed.

Responsibilities

• Lead, coach and support team members to achieve their best.
• Ensure tills operate smoothly and resolve issues quickly.
• Complete cash office reconciliations accurately and on time.
• Manage stock receipts, stock counts and regular stock takes.
• Maintain high standards of merchandising and presentation.
• Respond to customer enquiries, including social media messages.
• Handle customer queries and returns professionally and efficiently.
• Support the wider retail team and shop floor when required.
• Deputise for the Department Manager during periods of absence

Skills

Supervisory experience

Team leadership

Organisation

Works under pressure

Ownership

Process adherence

Job description

Posted 31 Aug 2026

Description

Hourly rate of pay: £12.92

We're looking for a Tills & Customer Services Team Leader to help deliver an outstanding experience for our customers at Otley Garden Centre.

If you're a natural people person who enjoys leading by example, supporting a team to succeed, and providing excellent customer service, we'd love to hear from you.

This is a fantastic opportunity to take the next step in your retail career within a welcoming and supportive environment.

What You'll Be Doing

As part of our Tills & Customer Services team, you'll:

• Lead, coach and support team members to achieve their best
• Ensure tills operate smoothly and resolve any issues quickly
• Complete cash office reconciliations accurately and on time
• Manage stock receipts, stock counts and regular stock takes
• Maintain high standards of merchandising and presentation
• Respond to customer enquiries, including social media messages
• Handle customer queries and returns professionally and efficiently
• Support the wider retail team and shop floor when required
• Deputise for the Department Manager during periods of absence

What We're Looking For

You'll be someone who:

• Has previous supervisory, team leader or management experience
• Enjoys motivating and developing others
• Is organised and able to prioritise effectively
• Works well under pressure and remains positive
• Takes ownership and delivers results
• Follows processes whilst using initiative when needed

Why Join Yorkshire Garden Centres?

A GREAT Place to Work

• Friendly & Supportive Team Work with fantastic colleagues in a welcoming environment.
• Daytime Working Hours Enjoy better work-life balance with no late evenings.
• Up to 33% Staff Discount Save on a range of products across our centres.
• Recognition & Rewards Monthly awards, colleague recognition and celebration of success.
• Team Events & Free Treats Regular opportunities to connect and have fun together.
• Enhanced Holiday Entitlement Increasing with length of service.
• Career Development Opportunities Company-sponsored training and development.
• Wellbeing Support Employee Assistance Programme, 24/7 GP access, mental health support and more.
• Giving Back to Local Communities Through our Kindness Pot, supporting causes that matter to our teams.

Company Overview

We are an independently owned business committed to our vision: to deliver great experiences for all the family. Through retail, food and play offerings in each of our retail destinations, we believe we have created a unique mix of brands that always deliver great experiences for families across multiple sites in Yorkshire.