TikTok Shop - Junior Business Analyst, Global Moderation

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Job Description

About the team

Governance and Experience is a global team dedicated to building a safe and trustworthy marketplace for users and partners. We focus on policies, rules, products, and systems to ensure quality and enhance user experience. We seek passionate talents to join us in creating an innovative, secure, and intuitive commerce ecosystem.

GNE Global Moderation - Global Business Analyst Team

This team supports data and analysis needs for e-commerce moderation, focusing on quality, accuracy, and efficiency control. Our vision is to drive data-driven innovation and operational excellence in moderation services through advanced analytics, cross-functional collaboration, and actionable insights to improve global business performance.

Roles and Responsibilities

• Support overall data requirements for e-commerce moderation, especially quality control.
• Design and structure core indices; build and maintain data dashboards; monitor data abnormalities.
• Identify operational needs and opportunities for quality improvement via data analysis.
• Adapt business analysis to specific research questions and develop models using various data sources and methodologies.
• Collaborate closely with regional QA leaders, handle data analysis requests, and complete tasks within deadlines.
• Work with cross-functional teams to generate insights and prepare data analysis, business review reports, and other documentation.
• Support Quality Assurance operations through data analysis and optimization suggestions.
• Provide input on different projects from a Business Analyst perspective.

Minimum Qualifications

• Bachelor's degree in a business-related field with a focus on quantitative or research methods.
• Proficient in Python and SQL for statistical modeling and data analysis.
• Ability to quickly acquire domain knowledge in new areas.
• Strong multitasking and time management skills.

Preferred Qualifications

• Graduate degrees in science, mathematics, computer science, digital marketing, or survey-based research methods.
• Global business or analytical experience.
• Ability to lead small project teams supporting moderation business.
• Familiarity with policy and moderation landscape.