TikTok Shop - Fulfillment Operations Manager (Birmingham Warehouse Onsite)

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job description

TikTok Shop - Fulfillment Operations Manager (Birmingham Warehouse Onsite), London

Client:

TikTok

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

76005636dc55

Job Views:

3

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

About TikTok: TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us: Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

About the Team: The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimize their operational efficiency.

We are looking for an operations manager to join our UK logistics team, responsible for the day-to-day operation management work of fulfillment management. Note: The daily work location is in our Wolverhampton Warehouse, near Birmingham, UK.

Responsibilities:

1. Manage and control performance and capacity of External Fulfilment Logistics providers (3PL);
2. Monitor and analyze customer experience and operation performance, maintain and develop KPIs and SLAs with 3PL in a dynamic growing environment;
3. Lead the conceptualization, design, and implementation of forward-thinking solutions, addressing supply chain and logistics challenges within TikTok Logistics with a strong focus on efficiency, speed, scale, and predictability;
4. Work collaboratively across teams to gather and define comprehensive business requirements, ensuring that solutions are tailored to meet the specific needs of the supply chain and logistics operations;
5. Manage relationships with multiple internal customers within the third-party facility and cross-functionally across the organization;
6. Recognize improvement opportunities specific to the cost and quality of services to be provided. Create documented business cases, present business cases to peers and leadership for approval, and provide ongoing project management;
7. Collaborate closely with the systems teams to create and refine capability roadmaps that outline the development and integration of new technologies, tools, and systems required to implement the proposed solutions effectively;
8. Drive the development of innovative solutions designs that leverage industry best practices and emerging technologies to address the unique challenges of the TikTok Shop Operations landscape.

Minimum Qualifications:

1. Bachelor's degree in Logistics, Operations, (Industrial/Mechanical) Engineering, Business Administration, or a related field;
2. 5 years of experience in logistics operations and at least 3 years of experience in e-fulfillment;
3. Solid working experience and relationship with fulfillment service provider(s);
4. Fair understanding in any segment of eCommerce logistics operation, including (but not limited to) data integration, fulfillment warehousing, first-mile pickup, parcel sorting, middle-mile, courier delivery, return process, import clearance;
5. Proficiency in oral and written English;
6. Able to work full-time onsite at the fulfillment center.

Preferred Qualifications:

1. Proven operations leadership experience in a fast-paced process-driven environment;
2. Excellent problem-solving skills: capable of identifying, assessing, and mitigating risk and driving for solutions;
3. Excellent analytical skills: Capable of identifying, assessing, and mitigating risks or critical issues using data;
4. Good project management skills: theoretical and practical knowledge of Lean techniques such as Kaizen or Six Sigma;
5. A Master's degree in Logistics, Operations, (Industrial/Mechanical) Engineering, Business Administration, or a related field.

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Created on 18/04/2025 by TN United Kingdom