TikTok Shop - Data Analyst, Governance & Experience, EMEA

TikTok; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

TikTok is seeking a Data Analyst for its Governance & Experience team in London. This role involves driving insights, measuring customer experience metrics, and collaborating across functions to enhance data solutions in the E-Commerce ecosystem. Ideal candidates hold a relevant degree and possess strong SQL skills.

Qualifications

• Proficient in SQL; awareness of Python or R for data analysis.
• Strong verbal and written communication skills in English.
• Adaptable and able to work in a fast-paced environment.

Responsibilities

• Drive insights and identify opportunities through data.
• Measure customer experience key metrics and translate data insights.
• Collaborate with departments to align on strategic goals.

Skills

SQL

Data Analysis

Communication

Education

Bachelor Degree or above in a Science, Engineering or similar

Job description

Social network you want to login/join with:

TikTok Shop - Data Analyst, Governance & Experience, EMEA, London

Client:

TikTok

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

8d0e93ea71a4

Job Views:

7

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

The Data Science team for the TikTokShop EMEA Governance and Experience team focuses on data insights and solutions to ensure a safe and trustworthy marketplace for buyers, sellers, and creators.

About the role:

• Drive new insights, identify opportunities, and craft solutions through data analysis.
• Measure and monitor customer experience metrics such as NPS, CPO, and PARR.
• Translate complex data insights into actionable strategies for senior management.
• Establish customer experience metrics systems, identify related issues, and provide solutions.
• Design A/B experiments to improve strategies and calculate ROI.
• Analyze seller and customer experience to explore opportunities in repurchase, retention, and conversion.
• Improve data accessibility for GNE governance and experience teams, enhance dashboards and insights.
• Collaborate with other departments to align on strategic goals and data-driven initiatives.
• Utilize data intelligence systems to improve the e-commerce ecosystem.

Minimum Qualifications:

• Bachelor's degree or higher in Science, Engineering, or related fields.
• Experience in data statistics, analysis, or modeling after graduation.
• Proficient in SQL; familiarity with Python or R.
• Strong communication skills in English.
• Willingness to learn and adapt quickly.
• Ability to work in a fast-paced environment.

Preferred Qualifications:

• Experience in EMEA e-commerce is a plus.
• International business or analytical experience preferred.
• Masters/MBA in Mathematics, Statistics, or Computer Science is preferred.