Tiktok Live Shopping Talent Manager

BRIGHTERBOX; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading social commerce company in Greater London is seeking a manager to source, onboard, and support live shopping presenters. In this role, you will help presenters excel by offering guidance on product details and self-presentation. You will also implement reporting processes to enhance talent strategies, fostering a supportive, family-like team environment. Ideal candidates should have strong relationship-building skills and experience in talent management or customer service.

Qualifications

• 6-18 months in talent management, customer service or a people-led role.

Responsibilities

• Source and onboard a roster of live shopping presenters.
• Help presenters understand product details and refine their performance style.
• Build reporting processes for talent strategy refinement.

Skills

Building relationships quickly

Keeping projects tidy and well‑documented

Giving constructive coaching

Communicating clearly and calmly

Managing multiple schedules without stress

Job description

The company manages end-to-end social commerce, specifically Tiktok Live for major brands. From logistics to presenter management, they're shaping the next era of live shopping.

Role overview

You’ll source, onboard and support a roster of live shopping presenters. You’ll help them understand product details, refine their performance style and feel confident representing each brand. You’ll also build reporting processes so the team can keep refining talent strategy.

The team are warm, people-focused and upbeat. Presenters feel part of the family rather than external contractors.

What you’re good at

• Building relationships quickly
• Keeping projects tidy and well‑documented
• Giving constructive coaching
• Communicating clearly and calmly
• Managing multiple schedules without stress

Bonus points for

• Talent management or customer service experience
• A genuine interest in live shopping and social media

Experience required

• 6‑18 months in talent management, customer service or a people‑led role