TikTok LIVE - Global Customer Service Representative, Turkish Speaking

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TikTok LIVE - Global Customer Service Representative, Turkish Speaking, London

Client:

TikTok

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

e47e9b5436b1

Job Views:

4

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

About TikTok: TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us: Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. Together, we inspire creativity and enrich life. Every challenge is an opportunity to learn, innovate, and grow as one team. At TikTok, we create together and grow together.

About the Team: The Livestream Team is committed to creating real-time interactive scenes. Livestream provides users with a unique consumption experience and promotes content exclusivity. The Customer Service Excellence team provides world-class service and experience for customers and creators.

The successful applicant will be a Global Customer Service Representative for the Turkish community market, helping to provide effective communication with customers and solving their problems in a friendly and professional manner. The candidate should have a track record of resolving complex customer requests promptly.

Roles & Responsibilities:

1. Manage customer/creator inquiries via the CRM tool, direct contact, or collaboration with other teams.
2. Identify root causes of escalated issues and provide appropriate resolutions.
3. Summarize Q&A and log in the knowledge management tool.
4. Promptly escalate critical/high-risk cases to the appropriate authority.
5. Coordinate with other teams/departments to resolve customer issues and ensure follow-up.
6. Identify ongoing issues, eliminate repeat complaints, and reduce escalation rates.
7. Respond to internal and external customer escalations quickly and professionally.
8. Adhere to established procedures while providing quality customer service.
9. Support ad-hoc projects and initiatives as needed.

Minimum Qualifications:

1. BA/BS degree or equivalent practical experience.
2. Proficiency in Turkish for effective communication with external customers.
3. Minimum of 2 years' experience in a customer service environment.

Preferred Qualifications:

1. Experience working for live-streaming/user-generated content platforms.
2. Comfortable working with Microsoft Word and Excel.