TikTok Commerce - Mass Account Manager Germany

TikTok; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking an Account Manager to enhance partner growth in commerce. This role involves overseeing partnership strategies, data-driven analysis, and collaborative projects to drive success within the TikTok platform. Ideal candidates have experience in account management, are bilingual in English and German, and thrive in dynamic environments.

Qualifications

• 3+ years of experience in mass account management or incubation, managing hundreds of partners.
• Proficient in English and German.
• Good at cross-team collaboration and driving projects.

Responsibilities

• Increase the number of partners in TikTok Commerce and drive partner growth.
• Conduct data analysis to improve business performance and inform product development.
• Manage channel communication and partner education.

Skills

Cross-team collaboration

Data analysis

Ownership mentality

Education

Bachelor degree or above

Job description

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Responsibilities
About team
The MAI (merchant acquisition and incubation) team's primary objective is to mass attract and onboard sellers and incubate them to certain levels through scaling means.

Responsibilities
- Ownership of increasing the number of both partners with sales and driving high quality partner growth in TikTok Commerce, formulating the life cycle incubation strategy and supporting them to succeed in the 0-1 period.
- Full ownership of incubating high potential partners, seeing their launch plan and acceleration on the platform.
- Identify opportunities to improve the business through scalable solutions and managing the roll-out of these solutions, such as video/LIVE challenges, life cycle email campaigns, etc.
- Conduct deep dives to understand partner segments and the root causes of issues that affect their business performance via data analysis, interviewing and the surveying of partners to inform inputs into product development and process improvement.
- Ownership for channel management and partner communication via lark group, instant messaging and other approaches to conduct mass account management activities including forecasting, troubleshooting, partner education, incubation program etc.
- Accumulate and share learnings to drive best practice with internal and external teams.

Qualifications
Minimum Qualifications
-Bachelor degree or above, 3+ years of work experience, in mass account management or mass incubation, experience of managing hundreds of partners is required.
-Proficient in both English and German, strong knowledge of Germany's commerce landscape, consumer demands, digital evolution and mobile transformation.
-Result-oriented, strong ownership mentality.
-Good at cross-team collaboration and moving things forward, ability to drive successful projects with a wide range of people.

Preferred Qualifications
-Fast learner and self-starter, highly entrepreneurial, ability to thrive in an ambiguous environment, embrace changes and persevere in face of challenges.
-Hands-on and grounded
-Good data sense, ability to deal with complex business analysis and intelligence in defining opportunities.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Technology, Information and Internet

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