Tiffany & Co. Operations Coordinator (2.5-days) - Birmingham

Tiffany & Co.; Birmingham; On-site; GBP 23,000 - 29,000; Full time

Job summary

Tiffany & Co. in Birmingham seeks an Operations Coordinator to lead back-of-house store tasks, coordinate order fulfillment, manage inventory, and support the store leadership as a key holder.

You will deepen client relationships, drive sales support, elevate the in-store experience, ensure compliance with policies, and oversee daily tasks like shipping, receiving, and replenishment.

Qualifications

• Must currently be based in and authorisation to work in the United Kingdom.
• 2-3 years of prior retail operations experience with knowledge of merchandising, client service, administration and shipping.
• Strong Analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours including nights, weekends and holidays.
• Organized and detail oriented.
• Flexibility to perform different tasks based on day-to-day business needs.

Responsibilities

• Lead back-of-house operations and assist store leadership.
• Drive sales to meet monthly, quarterly and annual targets.
• Deliver the Tiffany Experience and guest service.
• Provide operational support: order fulfillment, shipping, receiving and replenishment, and inventory accuracy.

Skills

Strong Analytical skills

Organized & detail oriented

Education

College/University degree

Graduate Gemologist degree or GIA coursework

Tools

Microsoft Word

Excel

Job description

Overview

Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 187 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

Tiffany employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience ( Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised…. and it never will be.

We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Responsibilities

The Operations Coordinator takes the lead by performing all back of house operations in a Tiffany store. The Coordinator has a passion for providing excellent client service and partners with store leadership on key initiatives which supports the team and drives sales goals. The Coordinator is a key holder who acts as a manager on duty when a manager is unavailable. Duties include coordinating order fulfillment, managing inventory, coordinating client service activities, and may open and close the store.

Sales

Deepen the relationship with our clients to drive lifetime loyalty and spend. Carry out operations and sales support functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan. Capture customer data during interactions to cultivate new and existing customers. Act as Guest Experience Manager, key holder, and carryout opening and closing procedures in the absence of a manager. Drive business through key product pillars.

Service

Elevate in store experience by consistently delivering memorable moments. Demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every client interaction. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey). Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback. Resolve client and employee concerns utilizing judgment and thorough knowledge of policy, procedure and practice.

Operational Excellence

Provide exceptional operational support to drive sales and service. Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures. Ensure compliance with all internal control procedures and maintain inventory accuracy. Partner and communicate effectively with Sales Professionals, Management and clients to respond and follow up to requests quickly and accurately. Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels. Assist management in coordinating work and coaching team members to improve performance when acting as manager on duty. Takes the lead, partnering with the operations professional to ensure operational excellence in all tasks.

Qualifications

Required Qualifications

• Must currently be based in and hold authorisation to work in the United Kingdom.
• 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration and shipping.
• Strong Analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Organized and detail oriented.
• Flexibility to perform different tasks based on day-to-day business needs.

Preferred Qualifications

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.