Operations Coordinator (2.5-days) - Royal Exchange

LVMH; Greater London; On-site; GBP 28,000 - 36,000; Part time

Job summary

Tiffany & Co. in London is seeking an Operations Coordinator to lead back-of-house operations and support store leadership on key initiatives. As a key holder, you may act as manager on duty when needed, coordinating order fulfillment, inventory, and client service activities to drive sales.

The role emphasizes operational excellence, opening/closing procedures, and delivering the Tiffany Experience through outstanding client interactions and meticulous process execution.

Qualifications

• 2-3 years of retail operations experience.
• Strong client service and inventory management knowledge.
• Proficient with MS Word and Excel; ability to handle multiple tasks.

Responsibilities

• Coordinate order fulfillment, inventory, and client service activities.
• Act as key holder and support store leadership on initiatives.
• Open/close the store in the manager's absence and ensure operational excellence.

Skills

Retail operations

Client service

Inventory management

Analytical skills

MS Excel

Education

High school diploma or equivalent

College/university degree (preferred)

Tools

Microsoft Excel

CRM systems

Job description

Operations Coordinator (2.5-days) - Royal Exchange

Overview
Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 187 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

Tiffany employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised…. and it never will be.

We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Responsibilities:

The Operations Coordinator takes the lead by performing all back of house operations in a Tiffany store. The Coordinator has a passion for providing excellent client service and partners with store leadership on key initiatives which supports the team and drives sales goals. The Coordinator is a key holder who acts as a manager on duty when a manager is unavailable. Duties include coordinating order fulfillment, managing inventory, coordinating client service activities, and may open and close the store.

Sales: Deepen the relationship with our clients to drive lifetime loyalty and spend. Carry out operations and sales support functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan. Capture customer data during interactions to cultivate new and existing customers. Act as Guest Experience Manager, key holder, and carryout opening and closing procedures in the absence of a manager. Drive business through key product pillars.

Service: Elevate in store experience by consistently delivering memorable moments. Demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every client interaction. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey). Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback. Resolve client and employee concerns utilizing judgment and thorough knowledge of policy, procedure and practice.

Operational Excellence: Provide exceptional operational support to drive sales and service. Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures. Ensure compliance with all internal control procedures and maintain inventory accuracy. Partner and communicate effectively with Sales Professionals, Management and clients to respond and follow up to requests quickly and accurately. Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels. Assist management in coordinating work and coaching team members to improve performance when acting as manager on duty. Takes the lead, partnering with the operations professional to ensure operational excellence in all tasks.

Qualifications:

Required Qualifications:

• Must currently be based in and hold authorisation to work in the United Kingdom.
• 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration and shipping.
• Strong Analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Organized and detail oriented.
• Flexibility to perform different tasks based on day-to-day business needs.

Preferred Qualifications:

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

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Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
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