Tier 3 Professional Services Engineer

ZipRecruiter; Stevenage; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading education-focused organization is seeking a Tier 3 Professional Services Engineer to join their Technology in Schools team. This hybrid role involves technical project delivery, pre-sales consultancy, and service management. The ideal candidate will have extensive experience in network management and cloud technologies, a proactive approach, and a UK driving license. The position offers a comprehensive benefits package including generous leave, pension scheme, and learning opportunities.

Benefits

28 days annual leave plus bank holidays

Generous pension scheme with 10% employer contribution

Life assurance

Cycle to Work scheme

Annual company bonus opportunity

Learning and development opportunities

Employee Assistance Programme

Qualifications

• Strong hands-on experience with LAN/WAN, Firewalls, VPNs, VLANs, and network segmentation.
• Expertise in Microsoft 365, Azure, Intune, and Windows Server environments.
• Solid understanding of cloud technologies, virtualization (VMware/Hyper-V), and backup/recovery solutions.
• Excellent troubleshooting, communication, and customer service skills.
• Proactive, self-motivated mindset with a passion for new technologies.
• Full UK driving licence.

Responsibilities

• Lead and deliver IT infrastructure projects across schools and educational settings.
• Support the sales team with technical pre-sales input and solution design.
• Act as senior technical escalation point for the service desk and wider team.
• Conduct site surveys, scope solutions, and ensure projects are delivered on time and within budget.
• Mentor the wider team and contribute to the development of technical standards.
• Maintain accurate technical documentation and support internal systems when required.

Skills

LAN/WAN experience

Firewalls

VPNs

VLANs

Microsoft 365

Azure

Windows Server

Cloud technologies

VMware/Hyper-V

Backup/recovery solutions

Troubleshooting

Communication skills

Customer service skills

Proactive mindset

Full UK driving licence

Job description

Job Description

Are you an experienced IT professional ready to take the next step in your career? Do you enjoy leading technical projects, solving complex problems, and working closely with customers to deliver real impact? A leading education-focused organisation is seeking a Tier 3 Professional Services Engineer to join their growing Technology in Schools team.

This is a hybrid role combining technical project delivery, pre-sales consultancy, and technical service management - ideal for someone who thrives on variety, responsibility, and continuous learning.

Essential Skills & Experience

• Strong hands-on experience with LAN/WAN, Firewalls, VPNs, VLANs, and network segmentation

• Expertise in Microsoft 365, Azure, Intune, and Windows Server environments

• Solid understanding of cloud technologies, virtualisation (VMware/Hyper-V), and backup/recovery solutions

• Excellent troubleshooting, communication, and customer service skills

• Proactive, self-motivated mindset with a passion for new technologies

• Full UK driving licence and access to a vehicle with business insurance

Key Responsibilities

• Lead and deliver IT infrastructure projects across schools and educational settings

• Support the sales team with technical pre-sales input and solution design

• Act as senior technical escalation point for the service desk and wider team

• Conduct site surveys, scope solutions, and ensure projects are delivered on time and within budget

• Mentor the wider team and contribute to the development of technical standards

• Maintain accurate technical documentation and support internal systems when required

Comprehensive Benefits Package

• 28 days annual leave plus bank holidays, increasing to 31 days after five years' service

• Range of additional leave including compassionate, emergency, and leave for appointments

• Generous pension scheme with 10% employer contribution

• Life assurance

• Cycle to Work scheme

• Annual company bonus opportunity

• Learning and development opportunities including academic sponsorship

• Occupational sick/maternity/adoption pay

• Access to employee rewards platform with savings, discounts and cashback opportunities

• Paid leave for voluntary work, particularly encouraging school governance

• Hybrid flexible working with commuting expense support

• Employee Assistance Programme including counselling services

• Access to Mental Health First Aiders and modern office facilities