Tier 3 CPE Engineer

Virgin Media O2; Peterborough; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company seeks a Tier 3 CPE Engineer to support customer WAN, LAN, and wireless networks across various locations. The role will involve significant design work and requires a Cisco CCNP level qualification or equivalent experience. Ideal candidates will have expertise in various networking technologies and a strong focus on service delivery and customer experience.

Benefits

Competitive salary

Comprehensive benefits package

Inclusive workplace culture

Qualifications

• Experience supporting WAN, LAN, and wireless LAN networks.
• Significant design work for complex customer solutions.
• Knowledge of ITIL practices and compliance standards.

Responsibilities

• Deliver results based on network performance and uptime.
• Implement design for core network solutions.
• Provide end-to-end customer experience and support.

Skills

Ethernet

Broadband

Cellular WAN networks

Cisco routers

Cisco switches

VPN services

Wireless LAN

Education

Cisco CCNP Certification

Tools

Cisco ISR routers

Cisco Catalyst switches

Cisco ASA firewalls

Fortinet firewalls

Cisco Meraki

Job description

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Summary

Location

Peterborough, Reading, Slough

Job Family

Digital & Technology

Job Type

Full Time

Posted Date

28-May-2025

Ref #

65531

We have a new opportunity for a Business Tier 3 CPE Engineer to join our team based in either Slough, Peterborough or Reading.

The Tier 3 CPE Engineer is responsible for supporting customer WAN, LAN, and wireless LAN networks. This includes responsibility and accountability to deliver tangible results based on network performance and uptime as well as a great end-to-end customer experience. A Tier 3 CPE Engineer will also be responsible for significant design work for complex customer solutions and core network solutions.

The role holder must be to a Cisco CCNP level of qualification or hold similar level of commercial experience, and experience working within an ICT managed services organisation. The focus is on a deep and extensive understanding, knowledge and experience on Cisco routers, switches, wireless LAN controllers/access points and different WAN technologies.

All managed services are delivered against ITIL alignment, ISO 9001, 20000 and 270001 best practices, and often need to conform to industry governance such as N3, PCI, FSA, and IL2/3 compliance.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience:

• Experience with Ethernet, Broadband & Cellular WAN networks through carriers such as BT and Virgin Media.
• Experience with Cisco ISR & ASR series routers:
• Including knowledge on IOS/IOS-XE & IOS-XR command line.
• Experience using Cisco Catalyst switches.
• Experience with VPN services including, IPSEC, SSL, L2TP (including v3) and GRE.
• Experience with Cisco Wireless LAN Controllers & Cisco Access Points
  
  
  

The other stuff we are looking for

We'd Also Love You To Bring

• Experience with the Cisco ASA & Fortinet firewalls ranges
• Experience with Cisco ISE Infrastructure
• Experience with Cisco Meraki
  
  
  

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Telecommunications

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