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Tier 2 Service Desk Engineer
TieTalent
Oldbury
Hybrid
GBP 30,000 - 40,000
Full time
7 days ago
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Job summary
A growing family-run IT services business in Oldbury is seeking an experienced Tier 2 Service Desk Engineer. This role involves providing technical support to a diverse client base across various industries, troubleshooting IT issues, and collaborating with a wider technical team. Ideal candidates should have experience in an MSP environment, strong networking skills, and proficiency in technologies like Windows Server and Active Directory. The position offers excellent career progression opportunities, flexible working, and a range of exciting benefits.
Benefits
20 days annual leave + bank holidays + 3 extra days at Christmas
Flexible working after 6-month probation
Pension scheme
Career progression opportunities
Company socials
Football industry exposure
West Bromwich hospitality box access
Community and Charity Involvement
Qualifications
- Proven experience in an MSP environment is essential.
- Experience in networking and infrastructure support.
- Ability to work independently and as part of a team.
Responsibilities
- Provide Tier 2 technical support, troubleshooting issues and resolving complex IT queries.
- Support a diverse range of customers across multiple industries.
- Work closely with Tier 1 engineers and escalate issues to Tier 3 when necessary.
Skills
Technical troubleshooting skills
Networking
Customer-focused approach
Tools
Windows Server
Active Directory
Office 365
Microsoft Exchange
VMware
Hyper-V
RMM tools
Firewalls
Routers
Switches
Job description
About
Our well established client is looking to expand their Service Desk with a Tier 2 Engineer. Are you an experienced tier 2 Service Desk Engineer who is looking for an exciting new opportunity to join our client who are continuing to grow with progression opportunities within their technical team? Our client is a growing family-run business, providing managed IT services to a diverse range of customers across the whole of the UK and globally, including America, China, Italy, and Dubai. They take pride in a strong company culture, investment in technology, and commitment to supporting their team's professional growth. The Role: We are looking for an experienced Tier 2 Service Desk Engineer to join a growing team. The successful candidate must have experience working in a Managed Service Provider (MSP) environment and be comfortable dealing with a wide variety of IT challenges, including networking. This role is an excellent opportunity to work with a diverse client base, ranging from corporate businesses to football clubs, where technology plays a crucial role in their operations. Benefits: * Holidays: 20 days annual leave + bank holidays + 3 extra days at Christmas * Flexible working: After 6-month probation, hybrid working (3 days in office, 2 days from home) * Pension scheme * Career progression opportunities: Technical team of eighteen with pathways to advance within Tier 3, field engineering, and specialist roles. * Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties. * Football industry exposure: Investment in football clubs, early access to cutting-edge VR, digital displays, tills, hospitality, venue technology etc. * West Bromwich hospitality box access for employees. * Community and Charity Involvement Key Responsibilities for the Tier 2 Service Desk Engineer: * Provide Tier 2 technical support, troubleshooting issues and resolving complex IT queries. * Support a diverse range of customers across multiple industries. * Work closely with Tier 1 engineers and escalate issues to Tier 3 when necessary. * Assist in networking tasks and infrastructure support. * Time and a half if you are working matchdays. * Work collaboratively with the wider technical team, including field engineers. * Participate in knowledge sharing to help up skill members of the team. * Ensure timely and professional communication with clients Requirements of the Tier 2 Service Desk Engineer: * Proven experience in an MSP environment is essential. * Strong technical troubleshooting skills. * Experience in networking and infrastructure support. * Proficiency with Windows Server, Active Directory, Office 365, and Microsoft Exchange. * Experience with virtualisation technologies such as VMware or Hyper-V. * Knowledge of firewalls, routers, and switches. * Experience with remote monitoring and management (RMM) tools. * Familiarity with backup and disaster recovery solutions. * Ability to work independently and as part of a team. * Excellent communication and problem-solving skills. * A proactive and customer-focused approach. * Flexible to attend match day on site response, which will be paid at time and a half. This is an exciting opportunity to be part of a dynamic and innovative business that values its employees and provides fantastic career pro
Nice-to-have skills
Our well established client is looking to expand their Service Desk with a Tier 2 Engineer. Are you an experienced tier 2 Service Desk Engineer who is looking for an exciting new opportunity to join our client who are continuing to grow with progression opportunities within their technical team? Our client is a growing family-run business, providing managed IT services to a diverse range of customers across the whole of the UK and globally, including America, China, Italy, and Dubai. They take pride in a strong company culture, investment in technology, and commitment to supporting their team's professional growth. The Role: We are looking for an experienced Tier 2 Service Desk Engineer to join a growing team. The successful candidate must have experience working in a Managed Service Provider (MSP) environment and be comfortable dealing with a wide variety of IT challenges, including networking. This role is an excellent opportunity to work with a diverse client base, ranging from corporate businesses to football clubs, where technology plays a crucial role in their operations. Benefits: * Holidays: 20 days annual leave + bank holidays + 3 extra days at Christmas * Flexible working: After 6-month probation, hybrid working (3 days in office, 2 days from home) * Pension scheme * Career progression opportunities: Technical team of eighteen with pathways to advance within Tier 3, field engineering, and specialist roles. * Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties. * Football industry exposure: Investment in football clubs, early access to cutting-edge VR, digital displays, tills, hospitality, venue technology etc. * West Bromwich hospitality box access for employees. * Community and Charity Involvement Key Responsibilities for the Tier 2 Service Desk Engineer: * Provide Tier 2 technical support, troubleshooting issues and resolving complex IT queries. * Support a diverse range of customers across multiple industries. * Work closely with Tier 1 engineers and escalate issues to Tier 3 when necessary. * Assist in networking tasks and infrastructure support. * Time and a half if you are working matchdays. * Work collaboratively with the wider technical team, including field engineers. * Participate in knowledge sharing to help up skill members of the team. * Ensure timely and professional communication with clients Requirements of the Tier 2 Service Desk Engineer: * Proven experience in an MSP environment is essential. * Strong technical troubleshooting skills. * Experience in networking and infrastructure support. * Proficiency with Windows Server, Active Directory, Office 365, and Microsoft Exchange. * Experience with virtualisation technologies such as VMware or Hyper-V. * Knowledge of firewalls, routers, and switches. * Experience with remote monitoring and management (RMM) tools. * Familiarity with backup and disaster recovery solutions. * Ability to work independently and as part of a team. * Excellent communication and problem-solving skills. * A proactive and customer-focused approach. * Flexible to attend match day on site response, which will be paid at time and a half. This is an exciting opportunity to be part of a dynamic and innovative business that values its employees and provides fantastic career pro
Nice-to-have skills
- Active Directory
- Firewalls
- Hyper-V
- Microsoft Exchange
- Routers
- Switches
- VMWare
- Windows Server
- Oldbury, England, United Kingdom
- System Engineer
- Systems Administrator
- English
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