Tier 2 Customer Support Specialist – 11115CA

Proactive.IT Appointments Limited; North East; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A growing company based in Newcastle Upon Tyne is seeking a Tier 2 Customer Support Specialist to enhance client communication and resolve technical issues. The ideal candidate will have a strong customer service background, be comfortable working with development teams, and possess technical knowledge in ASP.NET, C#, and SQL databases. This role emphasizes problem-solving and teamwork in a hybrid work environment.

Qualifications

• Experience in a customer service/support environment.
• Working with ASP.NET and C#.
• Good understanding of SQL databases.

Responsibilities

• Provide fast, friendly, and effective support to clients.
• Solve complex technical problems in collaboration with developers.
• Support the applications used by customers.

Skills

Customer-focused

Problem solver

Team player

Communication skills

Collaborative

Education

Technical qualification (HND or Degree level preferred)

Job description

11115CA
£28k – 30k per year

Tier 2 Customer Support Specialist

Permanent

£28,000-£30,000

Newcastle Upon Tyne

Hybrid Working

We’re looking for a Tier 2 Customer Support Specialist to join our growing team. You’ll play a key role in making sure our clients get fast, friendly, and effective support when they run into technical issues.

This isn’t just a helpdesk job. You’ll be involved in solving more complex problems, working with developers, and supporting the applications our customers rely on every day.

What We’re Looking For

You don’t have to be a software expert—but a technical background helps. More importantly, we’re looking for someone who is:

• Customer-focused, with excellent communication skills

• A problem solver who likes seeing an issue through to the end

• A team player with a flexible and can-do attitude

• Comfortable working in a fast-paced, collaborative environment

Ideally, you’ll have:

• A proven track record of working in a customer service / support environment

• Experience working with ASP.NET and C#

• Good understanding of SQL databases

• A technical qualification (HND or Degree level preferred)

• Confidence dealing with customers on the phone, via email, and in meetings

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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