Tier 1 Technical Services Engineer

ZipRecruiter; Stevenage; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An award-winning education-focused organisation is seeking a Tier 1 Technical Services Engineer to support schools in Hertfordshire. This role offers a chance to gain hands-on experience while contributing to students' education. The ideal candidate will have a strong interest in IT, know the basics of various technologies, and possess excellent customer service skills. The position includes benefits like 28 days leave, a pension scheme, and hybrid working options.

Benefits

28 days annual leave plus bank holidays

Generous pension scheme (10% employer contribution)

Life assurance

Annual bonus opportunity

Hybrid flexible working

Employee Assistance Programme

Qualifications

• Confident communicator.
• Full UK driving license and access to a vehicle.

Responsibilities

• Act as the first point of contact for IT support within schools.
• Install, maintain, and troubleshoot hardware and software issues.
• Deliver friendly, helpful support remotely and on-site.

Skills

Strong interest in IT

Excellent customer service skills

Basic knowledge of Windows, iOS, Google devices, MS365

Organised and proactive

Tools

Windows

iOS

Google devices

MS365

Job description

Overview

Are you passionate about technology and eager to start your IT career? An award-winning education-focused organisation is looking for a Tier 1 Technical Services Engineer to support schools in Hertfordshire and surrounding areas. This is an excellent chance to join a forward-thinking team, learn from experienced professionals, and progress into advanced technical roles.

Why Start Your IT Career Here?

• Structured career development: Clear progression paths, mentoring, and regular training help you grow from entry-level to advanced engineering roles.

• Real-world experience: Hands-on learning in diverse school environments.

• Supportive team culture: Work with experienced engineers who love sharing their knowledge.

• Make an impact: Your work directly supports schools and enhances students\' education.

Candidate Requirements

• Strong interest in IT and enthusiasm to learn.

• Basic knowledge of Windows, iOS, Google devices, MS365, or networking (development support provided).

• Confident communicator with excellent customer service skills.

• Organised, proactive, able to work both independently and in a team.

• Full UK driving licence and access to a vehicle with business insurance.

Main Responsibilities

• Act as the first point of contact for IT support within schools.

• Install, maintain, and troubleshoot hardware and software issues.

• Deliver friendly, helpful support remotely and on-site.

• Work with a wide range of technologies including laptops, tablets, cloud platforms, wireless networks, AV equipment, and more.

• Collaborate with school staff, internal teams and external partners.

Technologies Used

• Windows, iOS, ChromeOS, Microsoft 365.

• Cloud platforms and wireless networks.

• PCs, laptops, tablets, printers, AV equipment.

Employee Benefits

• 28 days annual leave plus bank holidays, increasing with service tenure.

• Range of additional leave policies including compassionate, emergency and leave.

• Generous pension scheme (10% employer contribution).

• Life assurance.

• Cycle to Work scheme.

• Annual bonus opportunity.

• Regular training and academic sponsorship opportunities.

• Occupational sick, maternity, and adoption pay.

• Access to an employee rewards platform with savings, discounts and cashback.

• Paid leave for voluntary work, including supporting school governance.

• Hybrid flexible working (office, remote, onsite).

• Employee Assistance Programme including counselling.

• Access to Mental Health First Aiders and modern office facilities.