Ticketing, Revenue and Yield Manager

English Heritage; Swindon; On-site; GBP 40,000; Full time

Job summary

An established industry player is seeking a Ticketing, Revenue and Yield Manager to enhance their ticketing solutions. This full-time role involves managing the Ventrata ticketing system to optimize revenue and visitor engagement at iconic sites. You will collaborate with various teams to ensure effective ticket distribution and maximize yield. The position offers a unique opportunity to contribute to the heritage sector, with a focus on innovative solutions to improve visitor experiences. If you have a strong background in yield management and a passion for heritage, this role could be your next career step.

Benefits

25 days' holiday plus bank holidays

Matched pension contributions up to 10%

Flexible hours

Free access to English Heritage sites

25% discount in shops and cafes

Enhanced parental leave

Opportunities for career progression

Subscriptions to professional bodies

Options to buy additional leave

Inclusive working atmosphere

Qualifications

• Experience with ticketing systems and capacity management in real-time.
• Strong analytical success in yield management within visitor attractions.

Responsibilities

• Manage capacity and ticket distribution in the Ventrata system.
• Maximise income and visitor numbers through effective ticket management.

Skills

Yield Management

Analytical Skills

Commercial Acumen

Stakeholder Management

Tools

Ventrata Ticketing System

Job description

Title: Ticketing, Revenue and Yield Manager

Location: The Engine House, Swindon, SN2 2EH

Salary: From £39,855 per annum / 36 hours per week / Permanent

Job type: Permanent

Ref: 15961

Heritage is for everybody, and we are here for heritage.

We are looking for a Ticketing, Revenue and Yield Manager to join our team. The role is full time and permanent, and you'll be working 36 hours per week.

The Benefits

1. Salary from £39,855, depending on skills, experience and location
2. 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
3. Matched pension contributions up to 10%
4. Flexible hours
5. The opportunity to progress your career within the heritage sector
6. Subscriptions to professional bodies
7. Free access to all English Heritage sites for you and up to six friends and family members
8. 25% discount in our shops and cafes
9. Enhanced maternity, paternity or shared parental leave
10. Options to buy additional leave
11. An inclusive working atmosphere
12. Opportunities to go to some of our great live music and history events

This is a great opportunity for an experienced yield manager to join our Income, Growth and Marketing team. You will be instrumental in enabling English Heritage to realise the potential of the organisation's new ticketing solution, Ventrata, to maximise yield and revenue at our icon and key sites, working closely with colleagues from the Income, Growth and Marketing and Operations, Engagement and Experience directorates. Stonehenge will be a key priority.

As Ticketing, Revenue and Yield Manager, you will be responsible for the distribution and ongoing management of capacity in the Ventrata ticketing system and effective distribution of tickets between different sales channels, sectors and partners to maximise income, yield and visitor numbers.

Minimum Requirements

1. Experience of working with ticketing/booking systems and dealing with capacity in a real-time environment.
2. A track record of analytical success in yield management to increase income within a visitor attraction, performing arts/venue, airline, transportation or accommodation environment.
3. Experience of working within organisations with different internal and external stakeholders including finance, customer service teams, operations teams and suppliers.
4. Ability to act under own initiative and strong commercial acumen.

Interviews will be held on 15 or 16 May on MS Teams.

If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Emma Peters, Senior Marketing Manager (Icon, International and Travel Trade), on [e-mail]. No agencies please.

Everybody's welcome at English Heritage.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role.

You will need to refer to the following documents when completing your application.