Ticketing Operations Coordinator – £18k

Recruitment Avenue; London; On-site; GBP 18,000; Full time

Job summary

Join a leading company in the ticketing industry as a Ticketing Operations Coordinator. This role involves managing operations and supplier relationships to ensure seamless ticket sales and customer satisfaction. You will be responsible for reporting sales, managing ticket inventory, and resolving queries, all while working in a fast-paced environment. If you have strong attention to detail, excellent communication skills, and a passion for the ticketing marketplace, this is an exciting opportunity to contribute to a thriving team and make a significant impact in the leisure sector.

Qualifications

• Strong attention to detail and high level of numeracy are essential.
• Experience in ticketing marketplace preferred.

Responsibilities

• Manage operations and relationships with suppliers for ticketing.
• Ensure accurate reporting of sales and ticket status to suppliers.
• Handle administrative duties and performance modifications.

Skills

Attention to detail

Numeracy

Communication skills

Negotiation skills

Problem-solving skills

Analytical skills

Ability to work under pressure

Understanding of ticketing marketplace

Job description

Job Title: Ticketing Operations Coordinator

Department/Sector: Leisure

Job Location: London

Salary: £18k

Our client is the market leader in delivering ticketing solutions to trade partners and consumers. With B2B and B2C unrivalled experience, our client continues to be the number one partner in the industry.

Due to a promotion from within the team, they are recruiting for a new Ticketing Operations Coordinator to manage the operations and relationships with suppliers.

In the role, you will ensure that all sales result in customers being seated in the correct seat at the correct price prior to the commencement of performance and that the status of all tickets is reported to suppliers correctly and in a timely fashion.

Responsibilities:

• Reporting sales to venues
• Close out of restaurants, performances, attractions as required
• Answering and resolving trade lines calls from suppliers
• Actioning performance modifications
• Manage hard ticket dispatch as required
• Pull and investigate daily margin report
• Seat shifts
• Daily release of allocations
• Load ticket inventory onto the bespoke ticketing system to targeted levels
• Process contra deals and report to finance
• Respond within 7 working days to invoice queries from the accounts team
• Manage weather cancellations and communication
• Any administrative duties and loading/checking as required
• COBO print setting
• Collating and circulating box office holiday opening hours
• Work closely with the Inventory and Set up teams to ensure the company’s aims are met

Skills Required:

• Strong attention to detail
• High level of numeracy
• Good communication/negotiation skills
• Good problem solving and analytical skills
• Ability to work under own initiative, under pressure and to targets
• Understanding of ticketing marketplace; agency or box office experience preferred