Ticketing Data Analyst - EMEA

Live Nation Entertainment; Islington; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading live entertainment company is seeking a Ticketing (Data) Analyst in Farringdon, London. The role involves monitoring and analyzing ticketing data to provide actionable insights, building reports, and collaborating with stakeholders across Europe. Ideal candidates will possess strong analytical skills and proficiency in data visualization tools. Competitive benefits and a vibrant workplace culture are offered.

Benefits

Unlimited annual leave

Tickets to shows and festivals

Onsite gym and games room

Complimentary coffee bar

Subsidized lunch options

Qualifications

• Strong analytical and problem-solving skills.
• Proven ability to interrogate datasets and extract meaningful insights.
• Experience in creating and issuing reports for various end-users.

Responsibilities

• Monitor ticketing data for completeness and accuracy.
• Build and maintain automated reports and dashboards.
• Identify trends and patterns within datasets.

Skills

Data cleansing

Analytical skills

Communication skills

Attention to detail

Problem-solving

Education

Relevant professional experience

Tools

SQL

Tableau

Power BI

Excel

Job description

Job Summary:Company: Live NationDepartment: EMEA TicketingLocation: Farringdon, LondonReports to: Senior Ticketing Business Analyst, EMEAWorking Hours: Full-timeJob Type: PermanentRole DescriptionResourceful and innovative, you are both able to analyse data and, importantly, translate that data into actionable insights. As the Ticketing (Data) Analyst, you love to make data work for the team.You will build and monitor reports and dashboards that enable our team to understand the completeness and accuracy of the data used for tracking, analysis and decision-making. You will lead in organising and validating data across our BI tools.You're a clear communicator, able to adapt to audiences and stakeholders of various levels of data literacy.You are eager to make an impact, excited to be part of a team, and can't wait to see your data come to life.What it's like to work in the TeamWe are a diverse team which has to connect with different European markets, so it is important to be approachable whilst being analytical.We are committed to working as a team and so support each other to achieve wins as a team.The team oversees ticketing strategy and analytics for the Concerts division at Live Nation. We are a head office function and work across 20+ markets. We provide analytical support to executives at CXO and SVP levels, helping them formulate, assess and communicate their targets, challenges and achievements.Central to this is the design and delivery of KPIs and metrics to measure progress and change, as well as data analysis and mining for patterns and trends. Our aim is to deliver actionable insight to drive positive change within the business.What we can offer youLive Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.Who you areCompetencies / Skills / Knowledge / Experience,

• Monitor ticketing data for completeness and accuracy, ensuring clean and consistent reporting inputs across all events.
• Input and validate data as needed to maintain the integrity and proper flow of ticketing data.
• Coordinate the delivery of KPIs, including data collection, validation, reporting and analysis - at region-wide and market-specific levels.
• Build and maintain automated reports, dashboards, and reporting models to support the EMEA Ticketing Department and improve internal efficiency.
• Streamline existing reporting processes to reduce manual work, increase automation, and minimise the risk of errors.
• Identify trends, patterns, and opportunities within datasets, translating findings into clear, actionable insights tailored to different stakeholder needs and levels of data literacy.
• Support the touring and senior executive teams by providing timely, insight-led summaries and data outputs that directly inform commercial and operational decisions.
• Build PowerPoint presentations and visual reporting tools that clearly communicate analysis, progress and results.
• Manage a central repository of frequently requested data and reports, ensuring it is consistently updated and easily accessible.
• Liaise with IT and Product teams to validate the ongoing integrity and evolution of key datasets.
• Collaborate with stakeholders across all divisions of the business-up to 20 different countries-building strong working relationships and adapting communication styles to suit varied roles and levels of seniority.
• Represent the work of the Ticketing Analytics function by producing clear, high-quality dashboards, reporting packs and internal project summaries.
• Work collaboratively with the U.S. Concerts Analytics team to align and continuously improve reporting practices across the business.
  
  Prior proven professional relevant experience.
• Demonstrable ability in cleansing, collating, and managing large datasets. Able to work systematically through complex data tasks to standardise and validate information, maintaining high levels of accuracy.
• Strong analytical and problem-solving skills with the ability to interpret and analyse data to find trends.
• Proven ability to interrogate datasets and extract meaningful insights; capable of clearly summarising and communicating findings to stakeholders with varying levels of data literacy.
• Skilled at translating analysis into actionable recommendations that support strategic or operational decision-making.
• Extremely competent in using the Microsoft Office suite, Excel and PowerPoint in particular. Demonstrable knowledge and experience in using MS Excel to an advanced level is essential. i.e. Capable of building scalable, dynamic models and tools using complex functions (e.g. nested formulas, array formulas, advanced lookups), data validation, conditional formatting, error trapping, and automation techniques (e.g. Power Query or VBA/macros where appropriate).
• Demonstrable experience with a combination of query languages, data management and visualisation tools, ideally SQL, Databricks, Tableau and Power BI (other transferable data visualisation tooling or database coding languages would be considered).
• Extensive experience in creating and issuing reports for a variety of end-users is essential.
• Excellent numeracy skills with exceptional attention to detail.
• Clear and concise verbal and written communication skills. Fluency in English. Additional European languages are a bonus.
• Previous experience of working in a dynamic business within the music, entertainment or live events industry would be of benefit.
BehavioursThe following attributes determine how the role will be carried out and are required to be a success
• Attention to detail
• Capable of picking up new tasks quickly
• Enthusiasm for data work, and the ability to visualise data
• Adept at working across a wide range of stakeholders in local and international markets
• Demonstrates the mindset of an insight-driven analyst, not just a data processor - proactively identifies patterns, challenges assumptions, and communicates value-adding insights beyond the numbers.
  
  Equal OpportunitiesWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.The CompanyLive Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold