Ticketing & Box Office Supervisor

Fairfield Halls; Croydon, Greater Manchester; On-site; GBP 33,000; Full time

Job summary

An established industry player in the arts and events sector is seeking a Ticketing & Box Office Supervisor to ensure exceptional service and smooth operations at a renowned venue. This role involves leading a dedicated team, managing cash handling, and enhancing customer experiences. With a strong focus on community engagement, this position offers a unique opportunity to be part of a vibrant environment that hosts diverse events year-round. If you are a proactive leader with a passion for customer service and the arts, this role is perfect for you.

Benefits

Onsite parking

Training and development opportunities

Corporate gym membership

Health cash plan

Company pension matched up to 6%

Colleague discount on food and drink

Birthday / Celebratory day off

Loyalty Rewards

Qualifications

• Experience managing a ticketing environment.
• Strong leadership and customer service skills.

Responsibilities

• Lead the Ticketing and Box Office team daily.
• Handle banking and cash reporting.
• Ensure marketing materials are displayed correctly.

Skills

Management in a ticketing environment

Customer service skills

Leadership skills

Cash handling

Education

Personal Licence holder or ability to obtain one

Job description

Post Title: Ticketing & Box Office Supervisor

Site Location: Fairfield Halls - Croydon

Salary: £32,760 per annum

Hours: 40 hours per week

Contract Type: Permanent

The role:

BH Live is recruiting for a Ticketing & Box Office Supervisor to join our team at Fairfield Halls in Croydon. Fairfield Halls is South London’s iconic arts, events, and conference venue which hosts a year-round diverse programme of events including concerts, cultural events, classical performances, music, dance, comedy, theatre productions, community events, conferences and exhibitions, meetings and banquets.

For further information about Fairfield Halls, please visit: fairfield.co.uk/about

You will be instrumental in maintaining the smooth functioning of our ticketing and box office service, delivering exceptional customer service, whilst maximising revenue opportunities.

We offer:

· Onsite parking

· Training and development opportunities

· Access to corporate gym membership

· Health cash plan

· Company pension matched up to 6% contributions

· Colleague discount on food and drink

· Colleague recognition

· Birthday / Celebratory day off

· Loyalty Rewards

You will:

· Lead our Ticketing and Box Office team on a day-to-day basis.

· Be responsible for banking, cash handling, and reporting.

· Ensure marketing prints for all events are logged and displayed correctly.

· Work closely with our Duty Managers to ensure key communication is shared.

· Undertake the role of Duty manager for the venue on selected event nights.

To be successful you will need:

· Previous experience of management within a ticketing environment

· To be a good team player with strong leadership skills

· Experience of working in a fast-paced customer service environment

· Fantastic customer services skills

· Be a Personal Licence holder or have the ability to obtain one

Please click here to view the job description.

About BH Live:

Champions of community engagement, health and wellness across Dorset, Hampshire, and London.

BH Live, a registered charity and social enterprise, is a leading operator of sports and leisure centres, theatres, and event venues. Driven by a mission to improve communities BH Live is dedicated to providing inclusive cultural experiences and promoting physical activity for all.

With a strong commitment to accessibility and community engagement, BH Live continues to enhance the quality of people’s lives, health and wellbeing in the communities it serves.

BH Live was established in 2010. Local authority partners include BCP Council, Portsmouth City Council and Croydon Council.

We are at the heart of the UK’s growing social economy. Together with our partners we are helping to change lives and make a positive impact in the community.

For more visit bhlive.org.uk.

Get social with us: LinkedIn, X - @BHLIVE_UK | Facebook @SocialEnterpriseBHLive

To apply:

All applications are to be made via the BH Live Careers site.

BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.