Ticketing and Retail Manager

JR United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a proactive Ticketing & Retail Manager to enhance the fan experience and drive revenue growth. This hands-on role involves leading ticketing operations, managing retail products, and collaborating with various teams to deliver exceptional service. The successful candidate will thrive in a fast-paced environment, ensuring operational excellence and customer satisfaction. If you're passionate about sports and retail, and possess strong leadership skills, this opportunity offers a chance to make a significant impact in a dynamic setting.

Qualifications

• Experience managing ticketing or retail operations in sports or entertainment.
• Strong leadership skills in busy environments.

Responsibilities

• Lead ticketing operations for matchdays and events.
• Oversee club shop and online retail store operations.

Skills

Ticketing Management

Retail Operations

EPOS Systems

Customer Service

Team Management

Commercial Awareness

Communication Skills

Tools

Online Retail Platforms

EPOS Systems

Job description

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Ticketing and Retail Manager, london (bromley)

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Client:

Bromley Football Club

Location:

london (bromley), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

About the Role:

Bromley FC is seeking a proactive and commercially minded Ticketing & Retail Manager to take the lead on all aspects of the club’s ticketing and merchandise operations. The successful candidate will be responsible for driving revenue growth across ticketing and retail, while ensuring an outstanding matchday and fan experience. This is a hands-on role requiring close collaboration with internal teams and external partners, with a key focus on operational excellence, customer service, and innovation.

Key Responsibilities:

• Lead the full ticketing operation for matchdays, season tickets, memberships, and events.
• Oversee the running of the club shop and online retail store, ensuring a compelling, well-stocked product range.
• Source and develop a diverse range of retail products, including official kits, training wear, and branded merchandise.
• Manage the relationship with the club’s kit partner to ensure consistent supply across all departments.
• Take ownership of the club’s EPOS system, ensuring accurate setup and usage across all sales channels.
• Work alongside the media, marketing, and senior leadership teams to create and deliver ticketing and retail campaigns.
• Identify and execute new commercial opportunities across ticketing and retail operations.
• Recruit, train, and manage part-time and matchday staff to deliver exceptional service.
• Ensure all processes, customer interactions, and operational systems are delivered to a high standard.
• Provide regular sales reports and insights to the CEO, Chairman, and finance team.

Skills and Experience Required:

• Previous experience managing ticketing or retail operations, ideally in a sport, entertainment, or live events setting.
• Experience using EPOS systems and online retail platforms.
• Strong understanding of commercial principles and fan engagement.
• Proven ability to source, develop, and promote merchandise and branded products.
• Excellent communication, organisation, and customer service skills.
• Strong leadership and team management abilities, particularly in busy matchday environments.
• High attention to detail and a solutions-focused approach.
• Ability to work flexible hours, including evenings and weekends, aligned to match and event schedules.

The Executives in Sport Group are retained on behalf of Bromley FC to appoint a Ticketing and Retail Manager. All direct applications and CV's will be forwarded to The Executives in Sport Group.

We ask that applicants complete our diversity monitoring form. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be. All information supplied is anonymous and will not be viewed by recruiting managers.

Please note that due to the volume of applications received, we are unable to provide specific feedback on unsuccessful applications.