Third Party Sub-Contractor Manager

Jobtailor; New Milton; On-site; GBP 45,000 - 65,000; Full time

Job summary

Jobtailor is seeking a qualified Supplier Manager to oversee relationships with third‑party service providers and ensure SLAs, KPIs, and contracts are met. The role emphasises service excellence, cost optimization, and strong supplier partnerships within an IT service environment.

The successful candidate will monitor performance metrics, coordinate incident involvement, and drive continuous improvement while maintaining security and regulatory standards.

Qualifications

• Proven supplier management experience within an IT Service Desk, Managed Services, or enterprise IT environment.
• A strong understanding of ITIL Service Management principles.
• Experience managing SLAs, KPIs, supplier scorecards, and service reporting.
• Exceptional communication and stakeholder management skills.
• Strong negotiation and conflict resolution abilities.
• Excellent analytical and problem‑solving skills.
• Strong Microsoft Office skills, particularly in Excel, Word, and Outlook.
• ITIL Foundation certification (or higher) (Bonus points)
• Experience working within an MSP or large‑scale enterprise IT environment (Bonus points)
• Knowledge of supplier contracts and commercial management (Bonus points)
• Experience using FreshService or other IT Service Management (ITSM) platforms (Bonus points).

Responsibilities

• Managing and optimising relationships with third-party service providers.
• Ensuring suppliers consistently deliver against SLAs, KPIs, and contractual commitments.
• Driving service excellence, continuous improvement, and commercial value through strong stakeholder and supplier partnerships.
• Monitoring SLAs, KPIs, and service quality metrics to ensure suppliers consistently meet expectations.
• Coordinating supplier involvement in incidents, major service outages, and day-to-day Service Desk activities.
• Supporting contract management, validating invoicing, and identifying cost‑saving opportunities.
• Ensuring suppliers meet security, regulatory, and organisational requirements.
• Spotting opportunities for automation, efficiency, and service enhancements that elevate the customer experience.

Skills

Supplier Management

ITIL Service Management

SLA & KPI Management

Stakeholder Management

Analytical & Problem-Solving

Excel

MS Office

Negotiation & Conflict Resolution

Cost-Saving Initiatives

Tools

FreshService

MS Office

Job description

Responsibilities

• Managing and optimising relationships with third-party service providers.
• Ensuring suppliers consistently deliver against SLAs, KPIs, and contractual commitments.
• Driving service excellence, continuous improvement, and commercial value through strong stakeholder and supplier partnerships.
• Monitoring SLAs, KPIs, and service quality metrics to ensure suppliers consistently meet expectations.
• Coordinating supplier involvement in incidents, major service outages, and day-to-day Service Desk activities.
• Supporting contract management, validating invoicing, and identifying cost‑saving opportunities.
• Ensuring suppliers meet security, regulatory, and organisational requirements.
• Spotting opportunities for automation, efficiency, and service enhancements that elevate the customer experience.

Requirements

• Proven supplier management experience within an IT Service Desk, Managed Services, or enterprise IT environment.
• A strong understanding of ITIL Service Management principles.
• Experience managing SLAs, KPIs, supplier scorecards, and service reporting.
• Exceptional communication and stakeholder management skills.
• Strong negotiation and conflict resolution abilities.
• Excellent analytical and problem‑solving skills.
• Strong Microsoft Office skills, particularly in Excel, Word, and Outlook.
• ITIL Foundation certification (or higher) (Bonus points)
• Experience working within an MSP or large‑scale enterprise IT environment (Bonus points)
• Knowledge of supplier contracts and commercial management (Bonus points)
• Experience using FreshService or other IT Service Management (ITSM) platforms (Bonus points).

Core Competencies

Demonstrates expertise in supplier management within IT Service Desk environments, focusing on SLAs, KPIs, and service excellence. Proficient in contract management and identifying cost‑saving opportunities while ensuring compliance with security and regulatory requirements.

Highest‑signal resume keywords

• Supplier Management Experience
• ITIL Service Management Principles
• SLA and KPI Management
• Exceptional Communication Skills
• Analytical and Problem‑Solving Skills

Hard Skills

• Supplier Scorecards
• Service Reporting
• Contract Management
• Cost‑Saving Identification
• Service Quality Metrics

Soft Skills

• Stakeholder Management
• Negotiation Abilities
• Conflict Resolution

Certifications & Qualifications

• ITIL Foundation Certification

Industry Keywords

• Managed Services
• Enterprise IT
• Service Desk
• Automation
• Customer Experience

Tools & Technologies

• Microsoft Office
• Excel
• WordOutlook
• FreshService