Third Party Management Customer Service and Planning

Reckitt Benckiser LLC; Slough; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated European Lead for Third Party Customer Service and Planning. This pivotal role involves ensuring optimal service levels across multiple markets, managing inventory, and collaborating with various stakeholders to enhance supply chain efficiency. The ideal candidate will possess strong analytical skills and experience in demand planning and customer service within consumer products. Join a team that values inclusion and invests in employee well-being, offering opportunities for growth and recognition for outstanding performance.

Benefits

Parental Benefits

Employee Assistance Program

Life Insurance

Global Share Plans

Short-term Incentives

Qualifications

• Experience in demand planning and forecasting in consumer products.
• Strong analytical skills with expertise in managing diverse data.

Responsibilities

• Manage inventory and optimize stock across markets.
• Lead operational meetings and provide forecasts to suppliers.
• Support supply chain projects and ensure timely implementation.

Skills

Demand Planning

Forecasting

Customer Service

Supply Chain Management

Analytical Skills

Data Management

Collaboration

Influencing Skills

Tools

Microsoft Office Excel

SAP

Job description

Third Party Management Customer Service and Planning

City: Slough

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

About the role

Are you ready to become the cornerstone of our supply chain, ensuring our customers get what they need when they need it? As the European Lead for Third party Customer Service and Planning, your expertise will drive our production and purchasing of finished goods for the European market and you will provide invaluable insights into our supply dynamics. This is a complex and pivotal role, you will be both supplier and customer to a range of external and internal partners, acting as the single point of contact for both sides of the relationships.

Your responsibilities

• Securing the highest possible service levels across the EU & ASEAN portfolio being produced at external factories and dedicated to 12 markets
• Complete finished good inventory management within markets including regular stock replenishment, inventory mix optimization, management of excess and obsolete stocks, and cross market synergies
• Leading operational meetings with internal and external stakeholders, including quality, procurement, and markets
• Providing rolling forecasts to suppliers collected from internal markets
• Sharing updated production plans with markets and aligning efficiencies across similar product productions
• External customer demand and order management and subsequent order fulfilment
• Reporting KPIs and service
• Business support for financial plans and commercial delivery
• Supporting the IBP monthly Process
• Support the team with saving/efficiency opportunities
• Support the implementation of new projects related to improving the supply chain, actively participate in ensuring that market dynamics are considered and ensuring that the transition/implementation takes place within the stipulated time and budget

The experience we're looking for

• Relevant experience in demand planning & forecasting or supply chain customer service role in Consumer Product environments
• Broader experience in Supply (logistics, customer services, manufacturing) preferred
• High level expertise in Microsoft Office Excel and SAP
• Proven ability to work and influence at multiple levels
• Driven by a passion for customer service and an understanding of complex supply chains
• Skilled in managing a diverse set of data and using it to make informed decisions
• Able to collaborate across functions and influence without authority
• Adept at forging strong relationships and building effective partnerships
• Strong analytical skills with experience in supply chain planning and advanced data analysis
• Committed to continuous improvement and excellence in business processes

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.