Third Party Liaison Manager

Barhale Ltd; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Company Pension

Life Assurance

Private Medical

25 days annual leave

Car/allowance

Job summary

Barhale Ltd is seeking a Customer Liaison role across the Northern region. The position will involve engaging with local communities, authorities and clients to build strong relationships and support project delivery. Travel across sites is expected.

Essential experience includes customer-focused roles, data-driven insights, strong communication, and Stakeholder management. Barhale offers competitive benefits and career progression within a blue-chip infrastructure environment.

Qualifications

• Experience in customer/community roles or similar.
• Ability to analyse data and present insights clearly.
• Strong interpersonal and communication skills across stakeholders.

Responsibilities

• Support project teams with stakeholder mapping and planning.
• Lead on public consultations and community engagement.
• Monitor and report on customer satisfaction and social value KPIs.

Skills

Customer liaison

Stakeholder management

Analytical thinking

Interpersonal skills

Communication skills

Tools

MS Office

Job description

Meets national minimum wage, Competitive

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

Yes

Closing Date:

12/11/2026

About this job

(This role will require travel across our Northern region sites) About Barhale Who are Barhale?

Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including: Water Transport Built environment Energy We operate as a tier one partner for blue chip, regulated and private clients, working as part of large frameworks, joint ventures and alliances, as well as on individual standalone projects, developing long-term relationships based on delivering to the Barhale values which have been integral to our business since their inception in 1985. Our direct delivery model is at the core of everything we do, as we believe that people are our greatest asset.

Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services.

We possess a range of specialist skills to support our civil engineering and infrastructure activities, including: Tunnelling MEICA Temporary and permanent design Steel-fabrication Signs (design and fabrication) Health & safety equipment and products, including PPE Company Website: https://www.barhale.co.uk/ Company Showcase Video: https://youtu.be/uf_RG5xgM8M Why join Barhale?

As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies.

Job security, long-term secured work through various frameworks and large infrastructure schemes A broad range of civil engineering, mechanical and electrical schemes across some of the UK’s largest infrastructure projects and clients Strong career progression as demonstrated by our track record in promoting from within, as we believe this is a key driver of our success Third Party Liaison Officer The Role To act as the 3 rd party liaison across our projects from the feasibility stage through to the completion of construction on site.

The role will be broad-reaching and covers key aspects such as Customer Liaison, Local Authority and Highways engagement and noticing, and championing Social Value and Sustainability within the Region.

Key Responsibilities Strategy Support the project teams to map out interested parties / key stakeholders at the project outset and develop the necessary strategies needed for managing them accordingly On a project-specific basis, handle any highway noticing and STATS plans requests as needed

• Liaise with project teams at the outset to understand the demand Establish and maintain a good working relationship with our clients to define and support the development of a customer strategy To apply customer management processes by listening to the voice of the customer during the planning and delivery stages of the project Develop project-specific 3 rd Party Customer and Stakeholder Management plans and regular updates provided throughout the life cycle of projects Develop an annual Regional Social Value and Sustainability project-specific plan On a project-by-project basis, identify and help deliver Social Value and Sustainability targets Insights and Analysis Measure the customer experience that impacts our CMex measures to produce valuable insights and to identify customer trends To ensure that our plans maximise the customer experience and social impact and meet local community needs Monitoring and measuring of customer satisfaction / social value KPIs Be responsible for reporting on the customer satisfaction / social value scoring and providing feedback to our clients and operational teams Performance Engage with the Client's Customer Challenge Group to develop and improve the customer relationship Work closely with our clients and Barhale's team to develop/share digital methods (Twitter/blogs/apps) to allow customers to engage and gain valuable customer insights To work with the design and delivery team to ensure project deliverables provide an excellent customer experience Work collaboratively with stakeholders to align on methodologies and insights to achieve an excellent customer and sustainability experience Community and Engagement Support Clients with their customer engagement targets and promote, develop & implement key messages in local communities Take a proactive approach in promoting civil engineering as a career choice to schools and colleges by attending STEM events Engage with the local community by visiting the areas to identify issues with services, access, vulnerable people, landlords/owners, and stakeholders Liaise with the local community regarding project plans to keep residents and members of the public up to date with project developments and measure project plan performance.

Help manage, attend and support Public Consultation sessions Share knowledge and provide training, when applicable, with the site team regarding good public relations and support sustainability Help arrange events for both internal and external meetings/socials Essential: Previous experience working within a Customer/Community-focused position Experience of delivering service improvements, research insight and analytics Ability to confidently present analytical data and insights both visually and verbally Strong interpersonal, organisational, communication and time management skills Ability to show empathy and understanding of customer needs In-depth experience working with all Microsoft packages Driving licence Desireable: Good social media skills with the ability to develop engaging and timely updates on project development across varied Social Media platforms Caring and investing in you Our values have been embedded at Barhale for over 40 years, and they are our guiding principles regarding how we care and invest in people.

Our values are our commitment to being a people-centric company.

As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people.

We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them.

From the moment you join us, your well-being and career aspirations will be supported by.

Competitive salary Company Pension Life Assurance Private Medical 25 days of annual leave in addition to 8 public bank holidays and loyalty days 8 hours volunteering Employee Assistance Programme to support your mental, physiological and financial wellbeing Flexible benefits via salary sacrifice Company car/green car scheme/car allowance/Van (dependent on position) Leadership & management training and coaching Regular line management engagement and appraisal to support your career progression Development supported by internal and externally delivered training Continuous service awards

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).