Third Party Customer Experience Specialist

Thermo Fisher Scientific Inc.; Loughborough; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join Thermo Fisher Scientific as a Customer Experience Specialist, where you'll be pivotal in managing relationships with third-party clients. This role involves contract management, customer satisfaction measurement, and collaboration with internal teams to drive project success. Ideal candidates will be proactive, organized, and possess excellent negotiation skills, along with a relevant degree or experience in customer relations.

Benefits

Competitive remuneration

Annual incentive plan bonus

Healthcare benefits

Development opportunities

Qualifications

• Proven customer experience required.
• Ability to work under tight deadlines and adapt priorities.
• Must be bi-lingual depending on the countries supported.

Responsibilities

• Develop and manage relationships for Third Party customers.
• Collaborate on RFP responses and contract creation.
• Measure customer satisfaction and implement improvements.

Skills

Negotiation

Organizational Skills

Communication

Financial Competence

Team Collaboration

Flexibility

Education

Bachelor’s Degree in relevant field

Tools

Microsoft Excel

Microsoft Access

Cognos

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide industry-leading digital commerce capabilities to strengthenconnections with our customers andincrease efficiency, as well as protectpeople and products on the job, fromcleanrooms to industrial facilities. Thisenables biopharma to discover, test, andproduce life-changing products.

The Customer Channels Group is a global distributor of scientific products and services. Our sales representatives, scientific specialists, and other authorities focus entirely on our customers to make sure they can focus on their work. When they interact with us, they see us as the Fisher Scientific, Fisher Healthcare, and Fisher Science education brands. We'veorganized ourselves in these brands, so we can provide more focused support to our customers based on their industry, whether they're doing research, caring for patients, or educating theScientists of tomorrow.

The Third Party Customer Experience Specialist is responsible for relationship development, implementation, and commercial alignment for Third Party customers. This position will work collaboratively with the Industry Directors, Account Managers, internal project teams and the European TPP Customer Coordinator on RFP responses, contract creation, price management, and execution of the Third Party Program across assigned customers.

Key Responsibilities:

• Work with Industry Directors, Sales Managers, Account Managers and the European TPP Customer Coordinator to build commercial alignment on RFPs and Contracts that include Third Party Services.
• Work collaboratively with sales on RFP responses, proformas, contract creation and implementation projects for assigned customers / territory
• Take ownership for sophisticated sourcing projects involving CAPEX, handling the project work from initiation to fulfillment.
• Assemble and collate data from suppliers as required to meet project demands.
• Help drive implementation of new wins
• Provides direction and training to the sales team on Third Party Services
• Assist sales with corporate relationships by understanding customer life cycle and contract timeframes
• Measures customer satisfaction with Third Party services and develops strategies to improve
• Actively handle customer specific pricing, ensuring that the accurate settings are used within IBS and that we adhere to our contractual terms
• Support and where relevant lead new TPP project opportunities that customers may require. Continually review the processes to ensure that the business can provide a first class service and meet the demands of our customers.
• Liaise with the supplier team to ensure that products are bought on accurate terms and that quality objectives are met.
• Maintain and keep accurate the sourcing guide ensuring terms are up-to-date and that the TPP pricing methods are implemented correctly.

Knowledge, Skills and Ability:

• Ability to work under tight deadlines and demonstrate flexibility with priorities
• Ability to work comfortably and collaboratively with customers and sales team members
• Ability to communicate optimally, both written and verbally with management regarding progress and deadlines
• Ability to work independently as well as optimally in a team environment
• Ability to learn new technologies and self-train when appropriate
• Strong financial competence
• Excellent negotiation skills
• Demonstrable organizational skills, ability to multi-task and attention-to-detail.
• Maintain a detailed understanding of local processes and procedures vital to complete the role
• Bi-Lingual dependent on countries being supported

Education and Experience

• Proven experience or Bachelor’s Degree in relevant field
• Confirmed customer experience
• Strong technical skills, including proficient knowledge of Microsoft Access, Microsoft Excel and Cognos

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.