Third Party Claims Advisor

Hastings Direct; Bexhill-on-Sea; Hybrid; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Up to 5% annual discretionary Bonus

Hybrid working (1 day in office)

Modern open plan office

Employee discounts on Hastings Direct

Pension match up to 10%

Life insurance (4x salary)

Cycle to work

Refer a friend bonus

Tech scheme

Job summary

Hastings Direct is seeking a Third Party Property Damage (TPPD) Handler to join our Claims Advisor team in a hybrid role based in the Bexhill area. You will handle liability queries, liaise with claimants and solicitors, and work toward fair settlements while maintaining accurate records.

The role starts with a core training period of 4 weeks in person, followed by a flexible hybrid pattern (office visits once per week with remote work otherwise).

Qualifications

• Great communications skills with clear and confident phone manner and ability to write professional emails and letters.
• Time management: handling multiple claims and deadlines.
• Problem solving: assess claims and resolve issues efficiently.
• Organisation: keep claims up to date and manage workload.
• Adaptability: handle changes in procedures or systems smoothly.
• Negotiation: resolve disputes and settlements effectively.
• Empathy & active listening: handle sensitive conversations with distressed customers.
• Computer skills: confidently use systems to record, track and manage liability cases.

Responsibilities

• You will manage both inbound and outbound calls guiding customers through liability queries with professionalism, clarity and care.
• Liaise with claimants, solicitors, and other insurers to negotiate and settle claims.
• Analyse policy documentation to determine coverage and applicability.
• Evaluate liability and quantum to determine accurate settlements.
• Manage a caseload of claims while adhering to company guidelines and regulatory standards.
• Collaborate with internal teams to gather insights and share knowledge for continuous improvement.
• Keep accurate, up-to-date records of claims activities using the company systems.
• Overcome customer objections and drive positive resolutions through excellent communication.

Skills

Phone etiquette

Time management

Problem solving

Organisation

Adaptability

Negotiation

Empathy & listening

Computer literacy

Job description

Third PartyPropertyDamage (TPPD)Handler

Ready to make animpact? Join our vibrantThird PartyProperty Damage team as a Claims Advisor and be at the heart of resolving complex cases, supporting customers, and driving positive outcomes every day.

Working Hours/ Shift Patterns:

You will work 37.5 hours per weekon aMonday to Friday09:00 – 17:30.

Training:

Thecoretraininglasts for the first 4 weeks of yourrole and iscompletedin person.

Our approach to Hybrid Working:

With hybrid working, you have more flexibility, as you usually onlyhave tovisit our office once a week and work remotely for the rest of the time. You can always opt to work from the office morefrequentlyif that suits you better. When we organise training and events you maybe requiredto attend in person for the duration.

Salary:

The starting salary is£28,800plus benefits.

Location:

Ourfantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.

Whatwe’relooking for in aTPPD Handler

• Great communicationskills- Clear and confident phone manner, ability towriteprofessional emails and letters.


• Time management- Managing multiple claims and deadlines effectively.


• Problem solving skills-Ability to assess claims and resolve issues efficiently


• Organisation skills- Keeping claims up to date and managing workload efficiently.


• Adaptability- handling changes in procedures or systems smoothly.


• Negotiation Skills- Resolve disputes and achieve settlements effectively.


• Empathy & Active Listening Skills-Handle sensitive conversations with customers who may be distressed.

What will you be doing?

You will manage both inbound and outbound calls guiding customers through liability queries with professionalism,clarityand care

Liaise with external parties, such as claimants, solicitors, and other insurance companies, to negotiate and settle claims.

Analyse policy documentation todeterminecoverage and applicability.

Evaluate liability and quantum todetermineaccuratesettlement amounts.

Manage a caseload of claims while ensuring adherence to company guidelines and regulatory standards.

Collaborate with internal teams to gather insights and share knowledge for continuous improvement.

Keepaccurateand up-to-date records of claims activities using the company’s systems.

Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening)

Computer Skills: You will confidently use computer systems to record,trackand manage liability cases with accuracy and efficiency

What we offer:

Join us andyou’llfinda different wayof doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers,companyand community.

As one of our colleagues,you’llbe helping to drive our growth, so in return,we’llgive you all the support,trainingand development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.

• Benefitsyou’llreceive:


• Up to 5% annual discretionary Bonus


• Hybrid working (1 day per week in the office with theoptionto do more depending on your preference)


• A fantastic open plan modern office


• We promote a relaxed, friendly & diverse working environment


• ’Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee


• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)


• Pension match up to 10% of your salary


• Life insurance (4 x base salary)


• Discounted Hasting Direct products


• Discounts & cashback with well-known retailers


• Tech scheme, cycle to work, health assessments, and skin check - on completion of probation


• Refer a friend scheme - earn £500 for every friend you refer


• We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

As a Disability Confident employer,we’recommitted to ensuring our recruitment processes are fully inclusive – what this means to you is ifyou’reapplying for a job with us,you’llhave fair access to support and adjustments throughout your recruitment journey. For this position,we’reregrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions insteadin order toremove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis. For more information on the DCS, please visit our inclusive business page on our careers site.

If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at [e-mail] prior to starting any assessments, in order that adjustments can be considered.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.